At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers - it's a place where hospitality comes to life.
We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.
As Percy French Manager, you’ll be a vital part of creating memorable experiences for our guests — delivering hospitality with a smile, managing the team and the operation, and taking pride in every detail.
What You’ll Do
As the Percy French Manager you are responsible for:
- The consistent delivery of an exceptional guest experience, meeting and exceeding our guests expectations.
- The management of stock control and inventory management.
- Controlling costs and optimising profits whist maintaining exceptional standards of service and presentation.
- Ensuring that the cleanliness of the entire outlet is maintained to a high standard, including all stores, fixtures, and equipment.
- Scheduling of team members and management of payroll costs in line with revenue forecasting.
- Controlling, creating and managing budget for the outlet as well as revenue forecasts weekly.
- Managing all aspects of Employee Relations including team members attendance, performance management, conduct and training and development.
- Cash handling and end of day checking to include float count and float audit. Providing necessary reports when requested.
- Ensuring an effective and safe working environment is maintained in compliance with appropriate legislation, such as Licensing Laws, Health & Safety, and other statutory requirements.
- Duty Manager responsibility as required
What We’re Looking For
We’re looking for a skilled outlet Manager who is passionate about great service and work well in a fast-paced hospitality environment.
You’ll have:
- x2 years previous restaurant/bar/outlet management experience
- Strong leadership and communication skills
- Excellent guest service focus
- Employee relations experience
- Knowledge of food safety and licensing regulations
- Ability to demonstrate previous experience of effectively managing a team, stock, and daily operations
- Reliable, organised, and able to work in a fast-paced environment
- Previous experience of managing budgets and forecasting
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Uniform provided
- Discretionary bonus based on the success of the outlet
- Meals whilst on duty
- Opportunities for training and career development
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Free car parking
- Pension from day 1 for eligible employees
- Discounted hotel room rates for you and your family (T&C’s apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Access to participating in healthcare plans and insurance plans – just in case
Equal Opportunities
We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.
Percy French Manager - Slieve Donard Hotel in Newcastle employer: Slieve Donard Hotel
At Slieve Donard Hotel, nestled at the foot of the stunning Mourne Mountains, we pride ourselves on creating unforgettable experiences for our guests through exceptional service and a warm, welcoming atmosphere. Our commitment to teamwork, positivity, and personal growth ensures that as a Spa Receptionist, you will not only thrive in your role but also enjoy a range of benefits including competitive pay, training opportunities, and exclusive discounts. Join us in a vibrant work culture where your contributions are valued and celebrated, making every day rewarding and meaningful.
