Food & Beverage Operations Manager - Slieve Donard Hotel in Newcastle

At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers - it's a place where hospitality comes to life.

We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.

At the core of everything we do are our REACH People Values:

• Respect – We treat every guest and colleague with kindness and dignity.
• Excellence – We go the extra mile in pursuit of outstanding service.
• Accountability – We take ownership of our actions and follow through on our promises.
• Cooperation – We work together as one team to deliver the best experience.
• Honesty – We act with integrity and transparency at all times.

How We Do It

We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.

As a Food & Beverage Team Operations Manager, you’ll be a vital part of creating memorable experiences for our guests — delivering hospitality with a smile, supporting the F&B Team, and taking pride in every detail.

What You’ll Do

You’ll play a key role in the day-to-day and strategic delivery of our food and beverage service, supporting the Resorts F&B outlets on every level.

You will be responsible for:

• The management of the Food and Beverage operation within the entire Resort and responsible for ensuring an exceptional guest experience across multiple outlets.
• Lead and motivate team members through effective communication, training and development.
• Assisting with and ensuring all HR procedures are followed.
• Management of the Food and Beverage annual budget, agreeing and implementing the appropriate mechanisms to effectively manage costs and all factors affecting the profitable performance of the Food and Beverage offerings.
• Promote and contribute to a harmonious working environment where all team members are treated with respect and dignity.
• Ensure the interior, fixtures and equipment of each food and beverage outlet are properly maintained and presented, both inside and out, with the highest standards of cleanliness and housekeeping.
• Work closely with all internal and external stakeholders to promote and market the business; network with existing clients and develop strong relationships to enhance revenue opportunity within the Food and Beverage outlets.
• Ensure quality standards and procedures are fully implemented and regularly reviewed throughout the food and beverage outlets, ensuring feedback is used to ensure continual improvement.
• Maintain effective communication to ensure plans, challenges and successes are understood, and individual performance is aligned to exceptional standards.
• Create and promote opportunities to develop and enhance effective working relationships within the Food and Beverage team and all stakeholders.
• Maintain and strengthen the Resorts commitment to having a well presented, well trained and efficient workforce that reflects and affirms the diversity of the community.
• Liaise with and utilise the support of suppliers and other external stakeholders as appropriate.
• Duty Management cover and rota for Resort.

What we are looking for

• Minimum 2 years’ experience within a Food and Beverage Management role, with responsibility for all aspects of the F&B collectively, preferably within a hotel environment.
• Previous experience of forecasting and managing a budget independently.
• A hands on operational approach is essential.
• Previous experience of leading a team through a period of change.
• Excellent organisational and time management skills.
• Previous complex employee relations experience.
• Conflict management solution skills.
• Excellent communication and IT skills.
• A proven ability to introduce new innovative ideas and implement them effectively
• Problem Solving Aptitude.
• Strong interpersonal skills.

The Perks

• Enrolment in pension from Day 1 for all eligible team members
• Meal on each shift in a dedicated team member area
• Access to everyday discounts from high street retailers
• Car Parking
• Discounted hotel room rates for you and your family across the portfolio (T&C’s apply)
• Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
• Incentive schemes
• Employee Assistance Programme
• Team Celebration Awards
• Access to participating in healthcare plans and insurance plans – just in case
• Wage Stream - access your salary as you earn
• Life Insurance

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine & Lawn Hotels & Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international guests alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. For more information visit www.marineandlawn.com.