At a Glance
- Tasks: Deliver exceptional food and beverage service while creating memorable guest experiences.
- Company: Slieve Donard Hotel, a stunning Victorian landmark near the Mourne Mountains.
- Benefits: Competitive pay, free meals, uniform, discounts, and career development opportunities.
- Other info: Full training provided; flexible shifts including evenings and weekends.
- Why this job: Join a fun, inclusive team and make a real impact on guests' experiences.
- Qualifications: Positive attitude, great communication skills, and a passion for hospitality.
The predicted salary is between 22000 - 26000 £ per year.
At the foot of the Mourne Mountains, bordered by golden strands of beach and renowned Royal County Down Golf Club, sits Slieve Donard, a landmark of grand Victorian style beloved by families, golfers, and holidaymakers - it's a place where hospitality comes to life. We exist to create unforgettable experiences for every guest, every time. Whether it's a warm welcome, a perfectly crafted cocktail, or a seamless dining experience, we take pride in the moments we help create.
At the core of everything we do are our REACH People Values:
- Respect – We treat every guest and colleague with kindness and dignity.
- Excellence – We go the extra mile in pursuit of outstanding service.
- Accountability – We take ownership of our actions and follow through on our promises.
- Cooperation – We work together as one team to deliver the best experience.
- Honesty – We act with integrity and transparency at all times.
How We Do It
We believe in teamwork, positivity, and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect. As a Food & Beverage Team Member, you’ll be a vital part of creating memorable experiences for our guests — delivering hospitality with a smile, supporting your colleagues, and taking pride in every detail.
What You’ll Do
You’ll play a key role in the day-to-day delivery of our food and beverage service, supporting breakfast, lunch, dinner, and lounge operations. You will be responsible for:
- Providing the highest standards of service to guests, ensuring all needs and expectations are met.
- Preparing and setting up food and beverage areas for service.
- Keeping the restaurant and beverage areas clean and tidy at all times.
- Greeting guests, taking orders and serving food and beverages in your designated area.
- Offering menu recommendations and upselling products when appropriate.
- Processing payments for food and drinks accurately and efficiently.
- Being knowledgeable about hotel services and local attractions.
- Assisting with any reasonable guest requests and helping them enjoy their stay.
- Ensuring any guest concerns are resolved courteously and reporting issues to the Duty Manager.
What We’re Looking For
We’re looking for friendly, reliable team members who are passionate about great service and work well in a fast-paced hospitality environment. You’ll have:
- A positive attitude and excellent customer service skills.
- Great communication and teamwork abilities.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- A willingness to learn and a desire to grow within the hospitality industry.
- Previous experience in a similar role is helpful, but not essential — full training will be provided.
The Perks
We recognise and reward the hard work and dedication of our team with a competitive benefits package, including:
- Share of service charge
- Free Uniform
- Meals whilst on duty
- Opportunities for training and career development including apprenticeships
- Discounts on hotel stays and dining for you and your loved ones.
- Exclusive shopping discounts via our benefits platform
- Celebratory team events and long-service recognition.
- A fun, inclusive, and supportive team environment.
- Free car parking
- Pension from day 1 for eligible employees
- Discounted hotel room rates for you and your family (T&Cs apply)
- Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash
- Incentive schemes
- Employee Assistance Programme
- Access to participating in healthcare plans and insurance plans – just in case
Equal Opportunities
We are proud to be an equal opportunity employer. We embrace the diversity of our people and are committed to building a culture where everyone is treated fairly, respectfully, and without bias — in line with our REACH values.
Right to Work
All applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage in accordance with the Asylum and Immigration Act 1996.
Food and Beverage Team Member - Slieve Donard Hotel in Newcastle employer: Slieve Donard Hotel
Slieve Donard Hotel is an exceptional employer, nestled at the foot of the stunning Mourne Mountains, offering a vibrant work culture that prioritises teamwork, positivity, and a passion for service. With a competitive benefits package, opportunities for career development, and a commitment to inclusivity, we empower our Food and Beverage Team Members to thrive in a supportive environment while creating unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Team Member - Slieve Donard Hotel in Newcastle
✨Tip Number 1
Get to know the Slieve Donard Hotel vibe! Before your interview, check out their website and social media. Familiarise yourself with their values and the kind of experiences they create for guests. This will help you connect during the interview and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different guest scenarios, like a complaint or a special request. Being able to demonstrate your problem-solving abilities and a positive attitude will make you stand out as a candidate.
✨Tip Number 3
Show off your teamwork spirit! During the interview, share examples of how you've worked well in a team before. Highlighting your ability to cooperate and support colleagues will resonate with their REACH values and show that you're a great fit for their team.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the hotel itself. This shows your enthusiasm and helps you figure out if this is the right place for you. Plus, it gives you a chance to engage with the interviewer and leave a lasting impression.
We think you need these skills to ace Food and Beverage Team Member - Slieve Donard Hotel in Newcastle
Some tips for your application 🫡
Show Your Passion for Hospitality:When you're writing your application, let your love for great service shine through! Share any experiences that highlight your enthusiasm for creating memorable moments for guests. We want to see that you’re excited about being part of our team at Slieve Donard.
Be Yourself:We value authenticity, so don’t be afraid to let your personality come through in your application. Whether it’s a fun anecdote or a unique skill, show us who you are and how you can contribute to our friendly and supportive environment.
Highlight Teamwork Skills:Since we believe in cooperation, make sure to mention any past experiences where you worked as part of a team. Talk about how you supported your colleagues and contributed to a positive atmosphere — it’s all about working together to deliver the best experience!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need to get started on your journey with us at Slieve Donard. Don’t miss out!
How to prepare for a job interview at Slieve Donard Hotel
✨Know the REACH Values
Familiarise yourself with the hotel's REACH People Values: Respect, Excellence, Accountability, Cooperation, and Honesty. Be ready to discuss how you embody these values in your previous experiences, as they are at the core of what the Slieve Donard Hotel stands for.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your passion for great service and your ability to create memorable experiences.
✨Be Ready for Teamwork Questions
Since teamwork is essential in this role, expect questions about how you work with others. Have a few anecdotes ready that showcase your ability to cooperate and support your colleagues, especially in a fast-paced environment.
✨Research the Local Area
Being knowledgeable about local attractions and hotel services can set you apart. Do a bit of research on the Mourne Mountains and nearby activities so you can confidently answer questions and make recommendations to guests during the interview.
