Sales Advisor (TWM) in Stourport-on-Severn

Slicker Recycling is the market leader in sustainable resource solutions. We are committed to the circular economy through excelling in used lubricating oil collections, re-refining and a range of sustainable waste management services.

Our team of over 200 colleagues manage a vast fleet of specialist collection vehicles, serving thousands of customers across diverse industry sectors with services that reduce carbon footprint, uphold compliance, and enable a truly circular approach to waste resources.

At Slicker, we know that our success is down to our exceptional colleagues, and we recognise this through our colleague compensation, benefits and investment in learning and development. We are an accredited Living Wage Employer as certified by the Living Wage Foundation, which means we have a commitment to fair pay and our annual pay increases are linked to the cost of living. This isn’t the only benefit, being part of Team Slicker also means you benefit from:

• Funded Healthcare cashback plan
• Perkbox employee discounts
• Death in Service Insurance
• Regular company social events
• Company pension
• Salary Sacrifice schemes including Cyclescheme
• Hybrid working potential
• On-site parking
• Being part of a sustainability focussed business

With a Net Promoter Score of 68 on our recent colleague survey, we know we’re doing something right! So why not read on for the role details or click here to learn more about Slicker Recycling.

Are you looking for an exciting sales role where you can make an impact, work with an ambitious team, and have fun while doing it? At Slicker Recycling, we’re not just about waste and resource management – we’re about innovation, sustainability, and driving business forward. We work hard, move fast, and celebrate our achievements together. If you thrive in a dynamic environment and enjoy the thrill of sales, we want you on our team.

Job Purpose

Due to continued growth within our Total Waste Management (TWM) division, we are looking to expand our team with the addition of a Sales Advisor at our Head Office in Stourport. This is a fast-paced role supporting national customers with waste management services across a wide range of sectors. This role will support the growth of Slicker’s Total Waste Management services by managing customer enquiries, preparing quotations, and proactively identifying opportunities to increase revenue across both existing and new customers. Sales will be generated through the retention of existing business and by seeking growth through outbound sales and marketing campaigns. Full training will be provided on our services, internal systems, and relevant waste regulations.

Why join us?

• A fast-moving, high-energy team where no two days are the same
• A company culture that values fun as much as hard work
• Strong career growth opportunities in an expanding business
• A chance to work in a sector that truly makes a difference to the environment

Main Tasks and Responsibilities

• All aspects of customer service including effective management of TWM enquiries through the central inbox.
• Accurately record enquiries, quotations, and sales activity within the CRM system.
• Answer incoming calls and deal with day-to-day queries.
• Liaise with approved suppliers to arrange collections and coordinate service delivery.
• Resolve customer queries where possible and escalation more complex issues to the TWM Manager where required.
• Daily order processing for both pre-planned schedules and adhoc works.
• Confirm collection dates and estimated times of arrival (ETAs) with customers via phone and email.
• Seek opportunities to upsell and cross-sell to existing customers and source new TWM customers.
• Proactively oversee complex collections to ensure services are delivered to the customer’s satisfaction.
• Execute regular promotional activity and call campaigns as set by the TWM Manager.
• Highlight areas of non-compliance and educate customers on waste legislation and compliance requirements.
• Maintain sales pipeline.
• Prepare quotations in line with agreed pricing structures, ensuring margins are maintained and opportunities for value-added services are identified.
• Demonstrating Slicker’s values within your role. “People rarely succeed unless they have Fun in what they are doing.”

Key Skills

• A minimum of 12 months experience within a customer service, sales support, or administrative environment.
• Professional and collaborative approach when liaising with colleagues across the business.
• An initiative-taking and focused approach with the ability to complete work with pace and urgency, ensuring all deadlines are met.
• GCSE’s (or equivalent) including Maths and English.
• Excellent verbal and written communication skills.
• Computer literate, working knowledge of Microsoft Office Software and Excel is essential.
• Strong organisational and time management skills with the ability to manage multiple priorities.
• Strong attention to detail and high levels of accuracy.
• Demonstrated problem solving skills and initiative.
• Ability to work unsupervised and to multiple deadlines.
• Flexibility may be required to assist other members of the department during busy periods.
• Positive and able to work under pressure.
• Self-motivated with the ability to work autonomously.
• Excellent numeracy and problem-solving skills.
• Previous industry experience would be advantageous but not essential.

Hours of work

40 hours per week - 8:30am - 5:00pm

Monday to Friday

No weekends

Salary: £27,150.03 per annum plus commission

Values

Smart – keep it simple and keep doing it better

Honest – be straight with each other and give feedback

Reliable – do what we say we will and tell people if we can’t

Together – work together as one and support each other

Fun – enjoy what we do and have a great time

We are a thriving and ambitious business with a mission to deliver ‘Value for Planet’ through growth from strategic acquisitions and achieving recognition for our commitment to innovation and integrity. In 2023, Slicker Recycling won the Servicesure Autocentre ‘Supplier of the Year’ Award for service excellence and environmental impact and in 2024, the King’s Award for Enterprise: International Trade – a prestigious recognition endorsed by His Majesty the King, for exceptional growth in international sales. We are proud as leaders to be positively influencing the standards of our industry.

Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination. Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role. Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.