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For Companies At a Glance
- Tasks: Resolve customer issues and improve internal processes in a fast-paced environment.
- Company: Leading tech firm in London with a focus on collaboration.
- Benefits: Hybrid work model, generous time off, and supportive team culture.
- Why this job: Make a real impact by supporting high-value accounts and enhancing customer satisfaction.
- Qualifications: Strong troubleshooting skills and experience in technical support.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading tech firm in London is seeking a Technical Support Engineer (L2) to resolve escalated customer issues, improve internal processes, and provide impactful support. The ideal candidate will thrive in a fast-paced, collaborative environment and possess strong troubleshooting instincts. This role includes the responsibility to document and escalate issues, while also engaging with high-value accounts. Enjoy benefits such as a hybrid work model and generous time off.
Technical Support Engineer II - Hybrid, High-Impact employer: Slick
Contact Detail:
Slick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer II - Hybrid, High-Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. We should be ready to showcase our troubleshooting skills and how we handle high-pressure situations.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep us fresh in the interviewer's mind and show our enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our submission to highlight our relevant skills for the Technical Support Engineer role.
We think you need these skills to ace Technical Support Engineer II - Hybrid, High-Impact
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how you’ve tackled customer issues and improved processes in past jobs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your troubleshooting instincts can make a difference at our company. Let us know what makes you a great fit!
Showcase Your Problem-Solving Skills: In your application, don’t forget to include examples of how you’ve resolved escalated issues in the past. We love seeing candidates who can think on their feet and provide impactful support to customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Slick
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common troubleshooting techniques and tools that a Technical Support Engineer would use. Being able to demonstrate your knowledge during the interview will show that you're ready to tackle escalated customer issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your strong troubleshooting instincts and how you can improve internal processes.
✨Engage with High-Value Accounts
Research the company’s key clients and understand their needs. Be ready to discuss how you would approach support for high-value accounts. This shows that you’re not just focused on the technical side but also understand the importance of customer relationships.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the hybrid work model, and how success is measured in this role. This not only demonstrates your interest in the position but also helps you gauge if the company culture aligns with your values.
