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- Tasks: Build relationships with salon owners and support them in using Slick effectively.
- Company: Slick is a dynamic tech company focused on the hair and beauty industry.
- Benefits: Enjoy 25 days paid leave, a pension scheme, and remote work options.
- Why this job: Join a supportive team, grow your skills, and make a real impact in the beauty sector.
- Qualifications: Sales experience and a passion for the hair and beauty industry are essential.
- Other info: Bring your dog to work and enjoy social events like pizza Thursdays!
The predicted salary is between 28800 - 48000 £ per year.
Join to apply for the Account Manager role at Slick.
This role uniquely combines sales and education, seeking a people-person who is tenacious, empathetic, driven, and self-motivated to join our Education team. You will support customers as they become active users of Slick, focusing on building close, long-term relationships and helping them explore more features for mutual benefit (the sales element).
As a quick learner, you will develop business and product knowledge to identify relationship opportunities. Trust in your product, industry knowledge, and understanding customer use cases are essential. Listening skills, empathy, reassurance, and connecting with customers during frustrations and successes are vital.
Responsibilities
- Relationships: Build trust with salon owners, positioning yourself as a business and industry expert.
- Training and retention: Ensure customers derive maximum value through excellent onboarding and ongoing training.
- Existing Features & Usage: Understand customer goals, usage, and challenges to promote feature adoption.
- New Features: Increase awareness and provide training on new features from our roadmap.
- Payment Sales: Upsell POS payments to maximize revenue and strengthen client relationships.
- Churn management: Use data and relationships to identify at-risk accounts and minimize churn through support and feedback to product teams.
- Product expert: Master all features and benefits, answer questions, and develop case studies to demonstrate value.
- Salon expert: Stay informed on industry trends to advise salons on using Slick to grow their business.
- Voice of the customer: Collaborate with support teams to relay customer feedback for product development.
- Teamwork: Work closely with the customer support team, sharing insights and feedback for continuous improvement.
Experience
- Sales experience in a sales environment.
- Experience managing customer relationships via in-person or phone interactions.
- Experience delivering training sessions and guiding users through products.
- Passion for the hair and beauty industry or consumer trends is essential.
- Confidence in understanding and selling product benefits.
- Analytical skills to interpret data and identify opportunities and risks.
- Team-oriented mindset, open to asking for help and growth opportunities.
Success Metrics
Lead Measures: Number of calls/meetings.
Lag Measures: Customer engagement, revenue growth, churn rate, data quality in CRM.
Benefits
- 25 days paid leave plus bank holidays and your birthday off.
- Company pension scheme.
- Bring your dog to work.
- Opportunities for progression into sales and education teams.
- Remote work options or shared workspace in central London (2 days/week).
- Free office amenities, social events like pizza and beers on Thursdays.
Application
Apply here: https://app.willotalent.com/invite/R5qci3/
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Technology, Information and Internet
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Account Manager employer: Slick
Contact Detail:
Slick Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the hair and beauty industry trends. Understanding the latest developments will not only help you connect with salon owners but also position you as a knowledgeable expert, which is crucial for building trust.
✨Tip Number 2
Practice your listening skills. During conversations, focus on understanding customer needs and challenges. This will enable you to provide tailored solutions and demonstrate empathy, which is key in maintaining long-term relationships.
✨Tip Number 3
Get comfortable with data analysis. Being able to interpret customer engagement metrics will help you identify at-risk accounts and opportunities for upselling, making you a valuable asset to the team.
✨Tip Number 4
Engage with current users of Slick if possible. Gathering insights from their experiences can provide you with real-world examples to share during interviews, showcasing your proactive approach and genuine interest in the role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Account Manager position at Slick. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should reflect your sales experience and customer relationship management skills. Emphasise any relevant training or onboarding experience, as well as your passion for the hair and beauty industry.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Slick that resonate with you and explain how you can contribute to building strong relationships with customers.
Showcase Your Soft Skills: Highlight your listening skills, empathy, and ability to connect with customers. Provide examples of how you've successfully managed customer frustrations and successes in previous roles.
How to prepare for a job interview at Slick
✨Show Your People Skills
As an Account Manager, you'll be working closely with customers. Make sure to highlight your ability to build relationships and connect with people during the interview. Share examples of how you've successfully managed customer interactions in the past.
✨Demonstrate Product Knowledge
Familiarise yourself with Slick's features and benefits before the interview. Be prepared to discuss how you would help customers understand and utilise these features to their advantage. This shows your commitment and readiness for the role.
✨Emphasise Empathy and Listening Skills
The job requires a strong sense of empathy and excellent listening skills. Prepare to discuss situations where you've had to listen to customer concerns and provide reassurance or solutions. This will demonstrate your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you would handle specific customer situations. Think about potential challenges you might face in the role and how you would address them effectively.