At a Glance
- Tasks: Provide expert consultancy and help customers unlock advanced platform capabilities.
- Company: Join Clio, a cutting-edge adaptive work management platform for law firms.
- Benefits: Enjoy competitive salary, flexible hybrid work, 25 days holiday, and professional development.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Make a real impact by optimising customer experiences and driving innovation.
- Qualifications: Deep expertise in commercial domains and previous customer success experience required.
We’re looking for someone who combines a deep understanding of their domain with a passion for solving problems, creating value, and pushing beyond what’s expected.
Clio Operate (formerly ShareDo) is a cutting‑edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud. With our platform, firms can easily build a CMS that works for each legal department’s unique needs, allowing them to manage more cases with the same resources, improve profitability, and deliver a market‑leading client experience.
Expert Services is a specialised function within Customer Success that provides deep product, domain, and technical expertise to help customers realise maximum value from Clio Operate. Its purpose is to deliver specialised, outcome‑driven services that enable customers to optimise, extend, and scale their use of the platform through targeted, high‑impact engagements that go beyond standard onboarding and support.
What you’ll work on:
- Provide expert consultancy on product features, functionality and best practice.
- Help customers unlock complex or advanced capabilities of the platform.
- Act as an escalation point for CSMs when customer needs go beyond standard enablement or support.
- Partner with Product, Implementation, and Support to deliver cohesive customer experiences.
- Apply governance, mentorship and support across both Client and Partner engagements.
- Own and evolve a specific solution area, defining best practices and driving innovation.
- Enhance accelerators (system modules) based on feedback, trends, and implementation insights.
- Advise on enterprise architecture, integrations, and data models to support scalable solutions.
- Recommend integration strategies.
- Influence product direction by client insights.
- Support adoption through mentoring, training, and proactive engagement.
- Travel to client sites and cross‑functional meetings (~20%).
What you bring:
- Deep subject‑matter expertise in a commercial domain (e.g., legal process, insurance, corporate law), with a clear vision of best practices and a drive for continuous improvement.
- Previous experience in customer success enablement.
- Customer Success experience is a plus.
- Experience with facilitation, content creation, and building engaging learning required.
- A self‑starter.
- Commitment to learning and staying up to date on industry best practices.
- Ability to manage projects from conception to completion.
- Strong presentation and written communication skills.
- Collaborative, creative, and accountable business partner.
- Ability to effectively manage deadlines, ambiguity and change.
- Strong strategic, conceptual, and decision‑making skills.
- Strong consultative skills, with demonstrated experience engaging senior stakeholders, leading workshops, and aligning business value with delivery priorities.
What you will find here:
Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high‑performing culture. Some highlights of our Total Rewards program include:
- Competitive, equitable salary
- Clio offers a flexible hybrid work environment
- 25 days holiday + bank holidays
- Private Healthcare with Life Insurance & Critical Illness cover
- Pension contribution
- Professional development and growth options
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
The expected salary range for this role is £63,800 to £75,000 to £86,200 GBP. There are separate salary bands for other regions based on local currency. Our salary bands are designed to reflect the range of skills and experience needed for the position and allow room for growth at Clio. For experienced individuals, we typically hire at or around the midpoint of the band. The top portion of the salary band is reserved for employees who demonstrate sustained high performance and impact at Clio. Those who are new to the role may join below the midpoint and develop their skills over time. The final offer amount for this role will be dependent on geographical region, applicable experience, and skillset of the candidate.
Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility: Our team shows up as their authentic selves, and we are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher‑performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.
Senior Customer Enablement Specialist employer: Sliced Bread Ltd.
Clio is an exceptional employer that fosters a dynamic and inclusive work culture, offering a flexible hybrid environment that empowers employees to thrive. With a strong focus on professional development, competitive compensation, and a commitment to diversity and inclusion, Clio provides meaningful opportunities for growth and recognition, making it an ideal place for those passionate about customer success in the legal tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Enablement Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sliced Bread Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sliced Bread Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Enablement Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sliced Bread Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Sliced Bread Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sliced Bread Ltd.!
How to prepare for a job interview at Sliced Bread Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
