Senior Resource Manager in Manchester

The Senior Resource Manager is responsible for overseeing Clio Operate’s overall resource demand, scale, and utilisation across all regions (EMEA, NAMER, and APAC), covering internal and partner services teams, ensuring optimal staffing for the sales pipeline, partner pipeline, Customer Success Initiatives, and Service Desk elements. This role involves strategically managing resource supply and demand through continuous monitoring of utilisation, forward planning, and proactive capability development to maximise profitability and efficiency.

Key Responsibilities

• Resource Planning and Allocation: Review the demand view weekly in conjunction with the Professional Services (PS) leadership team, sales, and Customer Success, identifying gaps in service demands. Strategically position demand to the right resourcing groups. Assign the right people with the right skills to projects based on availability. Resolve scheduling bottlenecks and negotiate priorities between project managers. Monitor the utilisation of all internal, partner, and contractor staff across EMEA, NAMER, and APAC continuously, and move identified capacity to appropriate opportunities within PS, Customer Success (CS), Partners, or clients. Forecast future staffing needs and forward plan resource supply to ensure people are in place ahead of time based on forecasted demands.
• Talent and Capability Management: Define regional role requirements for sustained demands by working with capability leads across EMEA, NAMER, and APAC, and secure approvals to create hiring demand. Work with partner organisations or contractor hire teams across all regions for tactical resource augmentation, ensuring seamless integration with internal staff capability plans. Work with the Training Manager to ensure new hires have their training planned and scheduled. Ensure role competency frameworks are maintained and monitored. Conduct regular Skill Gap Analysis to identify gaps in team expertise and collaborate with capability leads to establish upskill plans. Identify resources requiring further training to upskill, and take appropriate actions to facilitate their knowledge upskills. Oversee the tracking of training progression and ensure resources are reaching the expected level of competency.
• Performance Monitoring and Reporting: Track billable hours and resource usage to maximise profitability. Track non-billable hours and resource usage to provide data into cost to serve per customer. Provide data to senior management regarding resource utilisation and project status.

Required Skills and Qualifications

• At least 5 years of experience in project management, resource planning, or consulting, specifically within a large and complex Professional Services organisation.
• Ability to align team capacity with long-term business goals.
• Proven ability to analyse data for forecasting and optimisation.
• Excellent negotiation and interpersonal skills for coordinating with teams and stakeholders.
• Proficiency in resource management software and project management tools.

What you will find here:

• Competitive, equitable salary
• Flexible hybrid work environment
• 25 days holiday + bank holidays
• Private Healthcare with Life Insurance & Critical Illness cover
• Pension contribution
• Professional development and growth options
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is £64,900 to £87,900 GBP. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

We are committed to equal employment and we encourage candidates from all backgrounds to apply. Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.