At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist clients with tech problems.
- Company: A growing Managed IT Services provider with a friendly team atmosphere.
- Benefits: Competitive salary, hands-on training, and support for certifications.
- Other info: Opportunities to work on exciting AI and cyber security projects.
- Why this job: Join a small team where your contributions matter and learn about cutting-edge tech.
- Qualifications: Some IT support experience and a passion for problem-solving.
- IT Support
- Technician
Salary: c. £25,000 - £26,000 Based: Dinnington, Sheffield (S25) Starting out in IT support and looking for a place where you'll learn, not just reset passwords all day?
Enjoy helping people and getting to the bottom of a problem?
Want to join a well-established, growing MSP where you're a name, not a number?
Let's have a conversation about your next career move.
Who are we?
Our client is a Managed IT Services provider based in Dinnington, South Yorkshire.
They have been supporting SMEs across Sheffield, Doncaster, Lincoln and the surrounding areas for over 15 years.
They are a team of nine, so you'd be the tenth.
Our client is ISO 9001 certified and hold Cyber Essentials Plus and IASME Cyber Assurance.
They are also growing into Managed AI Services with Microsoft Copilot and AI agents, so there's plenty going on and lots of room to develop.
Our client’s helpdesk is the first point of contact for their clients.
That makes this role central to how our clients customers experience, and your contribution really matters.
- What you'll be doing
- Answering calls, emails and tickets from client end users, and logging, prioritising and updating tickets clearly.
- Diagnosing and resolving first-line issues such as password resets, MFA, Outlook and Teams problems, printers, and basic Windows and connectivity faults.
- Microsoft 365 user administration: setting up new starters and leavers, licences, mailboxes, shared mailboxes and permissions.
- Preparing and deploying laptops and desktops, including Intune enrolment, with training provided.
- Escalating more complex issues to the 2nd and 3rd line engineers with good notes, and learning from how they're resolved.
- Keeping client documentation and knowledge base articles accurate and up to date.
- Occasional onsite visits to set up equipment or support users.
- Suggesting ways our client can improve their processes and the service they give their clients. What we're looking for
- Some experience in an IT support or helpdesk role. An apprenticeship, college course or home-lab experience also counts.
- A good grounding in Windows and Microsoft 365, or a keen interest in learning them.
- A basic understanding of networking, such as IP addresses, DHCP, DNS and Wi-Fi.
- Excellent customer service. You're patient, friendly and can explain things clearly to non-technical people.
- Organised, reliable and punctual, with good time-keeping.
- A genuine love of solving problems and a desire to keep learning.
- A full driving licence, for occasional client visits within about an hour of Dinnington. Nice to have (but not essential)
- Comp TIA A+, Microsoft 365 Fundamentals (MS-900) or similar.
- Experience with a ticketing system or remote support tools.
- Exposure to Intune, Entra ID or Azure. What you'll get
- Hands-on training and a clear path towards 2nd line.
- Support with certifications.
- Exposure to cyber security and AI projects you won't get at most entry-level roles.
- A small, friendly team where your ideas are heard.
If this sounds like you, we'd love to hear from you!
Apply now with your updated CV.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy.
You may be contacted directly by the employer should they wish to progress your application.
Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
IT Support Technician in Dinnington employer: Slice Solutions
Join a supportive and close-knit accountancy practice in Worksop, where your contributions are genuinely valued and you can enjoy real autonomy over your own client portfolio. With competitive salaries, an employer pension scheme, and study support available, this firm prioritises employee growth and fosters a collaborative work culture that encourages building strong client relationships. If you're looking for meaningful and rewarding employment in a thriving environment, this is the perfect opportunity for you.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Dinnington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Slice Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Slice Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Slice Solutions!
✨Direct Apply to Slice Solutions
Let's not forget to apply directly through the Slice Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Dinnington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Slice Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Slice Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Slice Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
