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- Tasks: Provide remote and onsite IT support, resolving issues and implementing solutions.
- Company: Join a growing MSP in Doncaster, delivering top-notch IT services to local businesses.
- Benefits: Enjoy a competitive salary, opportunities for growth, and a dynamic work environment.
- Why this job: Be part of a supportive team that values problem-solving and client relationships.
- Qualifications: Experience with Microsoft 365, Azure, and strong customer service skills are essential.
- Other info: A driving licence is required for client visits within an hour's radius of Doncaster.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Full-time Salary between £31,000 - £36,000 depending on experience.
Doncaster
Our client is an established MSP providing in-house IT Services and rapid response IT Support to companies across Doncaster and the surrounding areas. Due to business growth, they are looking to add a 2nd Line / 3rd Line IT Support Engineer to their growing team. The ideal candidate will have all the experience, skills, and personality to thrive in this new role.
Ideal experience will cover:
- Microsoft 365 Services
- Azure Services
- Windows Virtual Desktop
- Intune
- Firewall Configuration
- Hyper and Vmware Infrastructure
- Solid knowledge of networking technologies and concepts such as LAN/WAN, DHCP etc
- Experience of and enjoy providing customer service as well as building and maintaining customer relationships.
- Ability to communicate clearly and concisely at all levels.
- An ability and desire to adapt and learn new software and programs.
- Good time-keeping and organisational skills.
- You love solving problems.
- Ability to recognise where improvements can be made internally and for clients, then plan, schedule and execute the project.
- Reliable and punctual.
- Driving licence in case you need to visit with clients across the area (usually up to about a one-hour radius of Doncaster).
The main duties of this role include:
- Provide remote technical support via email and telephone to end users so that operational problems and queries are diagnosed and resolved as quickly as possible.
- Implementing MS365 and networking solutions for client and internal projects.
- Onsite support and installation of hardware and software.
- Specifying, recommending, providing, configuring, and implementing many varied items of equipment i.e., desktops, servers, printers etc. and supporting software in accordance with client requirements.
- Production of standard configurations, documentation, and procedures.
- Consider where the team can streamline processes and produce efficiencies within the company and in the services provided to clients.
- Building and maintaining relationships with new and existing clients where the Company provide their IT support.
- Liaising with 3rd party vendors and suppliers on behalf of clients.
- Experience with Microsoft Power Platform particularly Power Automate and PowerApps is advantageous but not essential.
2nd Line / 3rd Line IT Support Engineer employer: Slice Solutions
Contact Detail:
Slice Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line / 3rd Line IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Azure Services, and networking concepts. Being able to discuss these topics confidently during an interview will show your expertise and enthusiasm for the role.
✨Tip Number 2
Highlight your customer service experience when networking or during interviews. Since this role involves building and maintaining client relationships, demonstrating your ability to communicate effectively and solve problems will set you apart from other candidates.
✨Tip Number 3
Consider reaching out to current employees on platforms like LinkedIn to gain insights about the company culture and expectations. This can help you tailor your approach and show that you're genuinely interested in becoming part of their team.
✨Tip Number 4
Prepare examples of past experiences where you've successfully implemented IT solutions or improved processes. Being ready to share these stories will demonstrate your problem-solving skills and adaptability, which are crucial for this position.
We think you need these skills to ace 2nd Line / 3rd Line IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise with Microsoft 365, Azure Services, and networking technologies, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific examples of how you've successfully resolved technical issues in the past and how you can contribute to the company's growth.
Highlight Customer Service Skills: Since the role involves providing customer support, emphasise your experience in building and maintaining client relationships. Share instances where you’ve gone above and beyond to assist customers.
Show Willingness to Learn: Express your eagerness to adapt and learn new software and programs. Mention any relevant training or certifications you have completed, especially related to Microsoft Power Platform, even if they are not essential.
How to prepare for a job interview at Slice Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft 365, Azure Services, and networking technologies. Highlight specific projects or challenges you've tackled that demonstrate your technical expertise.
✨Demonstrate Customer Service Experience
Since the role involves providing support to clients, share examples of how you've successfully built and maintained customer relationships in previous positions. Emphasise your problem-solving skills and ability to communicate effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world IT support scenarios. Practice articulating your thought process when diagnosing and resolving issues, as well as how you would implement solutions for clients.
✨Express Your Willingness to Learn
The company values adaptability and a desire to learn new software. Be ready to discuss how you've approached learning new technologies in the past and your enthusiasm for continuous professional development.
