At a Glance
- Tasks: Assist guests with reservations and provide top-notch customer service.
- Company: Join the award-winning Sofitel Heathrow, a stylish and convenient hotel.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Exciting career progression within the Arora group awaits you.
- Why this job: Be part of a dynamic team in a luxurious environment with real impact.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 27040 - 27040 £ per year.
Salary – £27,040 plus Tronc.
Holiday – 28 days holiday, enhanced after 5 years of service.
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
Reservation Agents in our team are passionate about customer service. They demonstrate warmth and excellent communication when guests get in touch. They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests. Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email. Answer questions about the hotel. Imputing and accessing data in our reservations system. Maximizing sales and room occupancy.
Providing high quality service comes naturally to you. Strong organizational skills and attention to detail. Very good at multi-tasking and remaining calm under pressure. Excellent communicator with a high standard of written and spoken English. A smart and professional appearance. 5-star hotel experience in a similar role a real advantage. Opera PMS and Marsha experience a plus.
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Reservations Agent in London employer: SLH
Sofitel London Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career advancement within the Arora group, employees are supported in both their professional and personal lives. The hotel's prime location connected to terminal 5, along with its luxurious amenities and commitment to creating memorable experiences, makes it an attractive workplace for those seeking meaningful employment in the hospitality industry.
