At a Glance
- Tasks: Lead the housekeeping team to maintain impeccable cleanliness and guest satisfaction in a luxury hotel.
- Company: Join the award-winning Sofitel London-Heathrow, known for style and convenience.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts at Arora Hotels.
- Other info: Exciting career progression opportunities within the rapidly growing Arora group.
- Why this job: Be a hands-on leader in a dynamic environment with opportunities for career growth.
- Qualifications: Proven leadership skills, attention to detail, and experience in a 5-star hotel setting.
The predicted salary is between 28103 - 34348 £ per year.
About us... Sofitel London-Heathrow is an award-winning hotel that is the perfect blend of style and convenience. With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do... The Head Housekeeper in our luxurious hotel oversees housekeeping operations to maintain the highest standards of cleanliness throughout, creating a welcoming and immaculate environment that consistently exceeds guests’ expectations. Ensure the housekeeping team maintains the highest standards of cleanliness and guest satisfaction. Be a hands-on and visible leader to the team, motivating them with your passion for hospitality and desire to improve. Guide the Housekeeping team to ensure company brand standards of quality and cleanliness are maintained at all times. Support departmental targets and objectives, work schedules, budgets, and policies and procedures. Manage staffing levels to cover business demands. Ensure compliance with health, safety, and environmental regulations. Address any guest concerns promptly, attentively and efficiently. Coach, train, and support the team to provide consistently high standards while continually looking to improve.
More about you... Excellent communication and organisational skills. Strong leadership and motivational abilities. Exceptional attention to detail and drive to maintain high standards. Flexibility to adapt to changing priorities and operational needs. Proven experience in managing, coaching, challenging and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. A smart and professional appearance. Proven track record in a similar position within a 5-star hotel. Experience in conducting departmental and Health and Safety training. Proficient in computer and financial skills. Excellent standard of English, both written and spoken.
What’s in it for you… Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more... Free meals on duty. Complimentary on-site parking is available whilst on duty. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Head Housekeeper in London employer: SLH
Sofitel London Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career advancement within the Arora group, employees are supported in both their professional and personal lives. The hotel's prime location connected to terminal 5, along with its luxurious amenities and commitment to creating memorable experiences, makes it an attractive workplace for those seeking meaningful employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head Housekeeper in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SLH. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SLH
Don't be shy about reaching out to SLH directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Housekeeper in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SLH and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SLH
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
