Salary and holiday
Salary – £26,533 plus Tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
Employee benefits
- Free meals on duty
- Uniform offered and dry cleaned
- Discounted employee friends & family rates at Arora Hotels
- Food and beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle to work scheme
- UK attraction discounts at Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
About us
Sofitel London Heathrow is an award-winning hotel that combines style and convenience. It has 605 ensuite rooms and a selection of restaurants and bars showcasing fresh international flavours. The hotel is connected to Terminal 5 and offers spa and fitness facilities. The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
What you will do
M&>E Sales Coordinator successfully sells our meeting and event spaces while managing client relationships to ensure exceptional, unique and memorable experiences are created.
- Respond to and actively convert incoming group, meetings and event enquiries into confirmed bookings to achieve targets and maximise revenue.
- Support the sales team with administrative tasks.
- Fully explore the sales potential of all new and existing clients.
- Chase provisional bookings to ensure best possible opportunity for conversion.
- Conduct site visits for prospect bookings and be involved in fam trips and internal events.
- Build strong relationships with key clients and agents to fully understand their needs, maintaining proactive contact with them.
- Actively up-sell each business opportunity, selling all function space to its maximum capacity and to the right target market.
- Develop knowledge of competitor properties and enquiry sales processes.
More about you
- Excellent presentation, negotiation and selling skills
- Very strong communication skills and a high standard of written and spoken English
- Strong attention to detail and a smart, professional appearance
- Approachable, positive, and proactive manner
- Experience in a similar role within a 5-star hotel is an advantage
- Knowledge of Delphi/Salesforce systems is preferred
Grow with us
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Meeting & Events Co-ordinator employer: SLH - Meeting & Events
Sofitel London Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and a range of benefits including free meals, discounts, and recognition programmes, employees are supported in both their professional and personal lives. The hotel's prime location connected to Terminal 5 and its commitment to career advancement make it an ideal place for those seeking meaningful and rewarding employment in the hospitality industry.
