Sofitel Heathrow is seeking a Reservation Agent to provide warm, attentive service and expert knowledge of the hotel’s rooms and facilities. You will assist guests with reservations, changes and cancellations by phone and email, and help guests choose rates and packages.
The role requires excellent English communication, strong organization, and a professional appearance. Prior 5-star hotel experience and Opera PMS/Marsha knowledge are advantageous.
#J-18808-LjbffrReservations Specialist – 5-Star Hotel & Growth Path employer: SLH - Front Office
Sofitel Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career advancement within the Arora group, employees are supported in both their professional and personal lives. The hotel's prime location connected to terminal 5, along with its luxurious amenities, makes it an attractive workplace for those passionate about delivering outstanding customer service in a dynamic environment.
