At a Glance
- Tasks: Assist guests with reservations and provide top-notch customer service.
- Company: Join the award-winning Sofitel Heathrow, a stylish and convenient hotel.
- Benefits: Enjoy 28 days holiday, free meals, discounts, and career growth opportunities.
- Other info: Exciting career progression within the growing Arora group.
- Why this job: Be part of a dynamic team and make guests feel welcome every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 28000 £ per year.
Salary – £27,040 plus Tronc.
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Sofitel Heathrow is an award-winning hotel that is the perfect blend of style and convenience.
With 605 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.
Our luxurious hotel is connected to terminal 5 and has spa and fitness facilities.
The 45 meeting rooms include a flexible ballroom accommodating up to 1,300 delegates.
A bit about what you will do...
Reservation Agents in our team are passionate about customer service.
They demonstrate warmth and excellent communication when guests get in touch.
They are confident in their knowledge of the hotel rooms and facilities and at ease when recommending rates and packages to our guests.
- Assisting our guests in a courteous and efficient manner with their reservation requests, changes and cancellations received by phone and email.
- Answer questions about the hotel.
- Imputing and accessing data in our reservations system.
- Maximizing sales and room occupancy.
More about you...
- Providing high quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communicator with a high standard of written and spoken English.
- A smart and professional appearance.
- 5-star hotel experience in a similar role a real advantage.
- Opera PMS and Marsha experience a plus.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
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Reservations Agent in London employer: SLH - Front Office
Sofitel Heathrow is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. With competitive benefits such as 28 days of holiday, free meals on duty, and opportunities for career advancement within the Arora group, employees are supported in both their professional and personal lives. The hotel's prime location connected to terminal 5, along with its luxurious amenities, makes it an attractive workplace for those passionate about delivering outstanding customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SLH - Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SLH - Front Office
Don't be shy about reaching out to SLH - Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SLH - Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SLH - Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
