At a Glance
- Tasks: Welcome guests with a smile, manage check-ins, and ensure a seamless experience.
- Company: Sofitel London Gatwick, a stylish hotel with a vibrant atmosphere.
- Benefits: Competitive salary, free meals, discounts, and 28 days holiday.
- Other info: Exciting opportunities for career progression within the Arora group.
- Why this job: Join a dynamic team and grow your career in hospitality.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 30000 £ per year.
Salary & Benefits
- £25,025 plus service charge
- 28 days holiday, enhanced after 5 years of service
- Free meals on duty
- Uniform offered and dry cleaned
- Complimentary on-site parking while on duty
- Discounted employee friends & family rates at Arora Hotels
- Food & beverage discounts
- Christmas gifts and employee parties
- Introduce a friend scheme
- Cycle 2 work scheme
- UK attraction discounts @ Merlin Entertainments
- Taste card
- Life assurance scheme
- Wage stream
- Employee assistance programme
- Arora star employee recognition
- Long service recognition award
About us
Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours, our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.
A bit about what you will do
- Greet guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answer calls, allocate rooms, and prepare guests’ bills.
More about you
- Providing a high-quality service comes naturally to you.
- Strong organisational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you have an approachable, positive, and proactive manner.
- Experience in a similar role within a 4-star hotel is a significant advantage.
- Opera PMS experience is a plus.
Grow with us
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Night Receptionist in Horley employer: SLG-Front Office
Sofitel London Gatwick is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a range of unique benefits such as discounted rates for friends and family, employees are encouraged to thrive in a supportive environment. The hotel's prime location with direct access to the airport enhances convenience, making it an ideal workplace for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Horley
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities, services, and local area. This way, when you chat with guests, you can provide them with all the info they need and show off your knowledge.
✨Tip Number 2
Practice your warm welcome! A friendly smile and a positive attitude go a long way in hospitality. Try rehearsing how you'd greet guests and handle check-ins to ensure you come across as approachable and professional.
✨Tip Number 3
Get comfy with multi-tasking! As a Night Receptionist, you'll be juggling various tasks at once. Use tools like to-do lists or apps to keep track of what needs doing, so you can stay calm and collected under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, it shows you're genuinely interested in joining our team at Sofitel London Gatwick. We can't wait to see your application!
We think you need these skills to ace Night Receptionist in Horley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, we’re looking for someone who can greet our guests with a smile!
Tailor Your Application:Make sure to tailor your application specifically for the Night Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your organisational skills and ability to handle guest inquiries. This shows us you’ve done your homework!
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our team!
How to prepare for a job interview at SLG-Front Office
✨Know the Hotel Inside Out
Before your interview, make sure you research Sofitel London Gatwick thoroughly. Familiarise yourself with their services, facilities, and any recent news. This will not only show your genuine interest but also help you answer questions about how you can contribute to enhancing guest experiences.
✨Showcase Your People Skills
As a Night Receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond to ensure a guest's satisfaction—these stories will highlight your approachability and proactive manner.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills and the ability to multitask. Be ready to discuss how you manage your time effectively, especially during busy periods. You might even want to share specific strategies or tools you use to stay organised, which will impress the interviewers.
✨Dress to Impress
First impressions matter, especially in a hospitality setting. Make sure you arrive dressed smartly and professionally. This reflects your understanding of the hotel's standards and shows that you take the opportunity seriously. A polished appearance can set a positive tone for the entire interview.
