At a Glance
- Tasks: Create a warm atmosphere for guests and manage check-in/check-out efficiently.
- Company: Sofitel London Gatwick, a stylish hotel with a focus on guest experience.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Exciting career progression opportunities within the growing Arora group.
- Why this job: Join a dynamic team and make every guest's stay memorable while advancing your career.
- Qualifications: Strong communication skills, attention to detail, and experience in hospitality preferred.
The predicted salary is between 26520 - 26520 £ per year.
Salary – £26,520 plus service charge.
Holiday – 28 days holiday, enhanced after 5 years of service.
Benefits include:
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us: Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.
A bit about what you will do: Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests, ensuring every guest receives excellent service throughout their stay. Responsibilities include:
- Greet our guests with a warm welcome and an infectious smile.
- Manage check-in and check-out procedures efficiently.
- Provide guests with information about hotel facilities, services, and local area.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Work closely with other departments to ensure seamless guest experiences.
- Answering calls, allocating rooms, and preparing guests’ bills.
More about you: Providing a high-quality service comes naturally to you. You possess strong organizational skills and attention to detail. You are very good at multi-tasking and remaining calm under pressure. Excellent communication skills with a high standard of written and spoken English are essential. A smart and professional appearance is required. You value being part of a team and supporting your colleagues. Most of all, you have an approachable, positive, and proactive manner. Experience in a similar role within a 4-star hotel is a significant advantage. Opera PMS experience is a plus.
Grow with us: We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
Hotel Receptionist in Horley employer: SLG-Front Office
Sofitel London Gatwick is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a range of unique benefits such as discounted rates for friends and family, employees are encouraged to thrive in a supportive environment. The hotel's prime location with direct access to the airport enhances convenience, making it an ideal workplace for those seeking a rewarding career in hospitality.
