At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and manage hotel operations.
- Company: Sofitel London Gatwick, a stylish hotel with a focus on luxury and convenience.
- Benefits: Competitive salary, 28 days holiday, free meals, and employee discounts.
- Other info: Exciting career progression opportunities within the growing Arora group.
- Why this job: Join a dynamic team and make a real impact in a luxurious hotel environment.
- Qualifications: Strong leadership skills and experience in hotel management required.
The predicted salary is between 30000 - 40000 £ per year.
About us... Sofitel London Gatwick is the perfect blend of style and convenience. With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests. It offers an exclusive walkway straight into the airport's North Terminal.
A bit about what you will do... Front of House Managers in our stylish hotel manage all aspects of the Front Office, inspiring the team to consistently provide excellent service and exceed guests’ expectations. Lead the Front Office team, fostering team dynamics to ensure they remain focused on meeting guests needs and brand standards. Prepare and monitor the annual departmental budget, with a focus on rate strategy, building initiatives and inventory management. Develop plans to increase occupancy and ADR through walk-ins and up-selling at the front desk. Conduct payroll cost analysis in accordance with forecasted and actual occupancies to ensure optimal performance and immediate correction of overspending. Monitor and ensure the achievement of key performance indicators, such as guest satisfaction and revenue targets. Address guest concerns appropriately, solicit feedback and build relationships to drive continuous improvement in guest satisfaction. Coach, train, and support the team to provide consistently high standards while continually looking to improve.
More about you... Strong leadership with a clear focus and motivational abilities. Excellent attention to detail and drive to maintain high standards. Clear and influential communicator with the ability to interact across all levels. Proven experience in managing, coaching, challenging and developing teams. Approachable and positive manner with a “can do” attitude. Ability to use initiative in challenging situations and under pressure. Strong analytical skills. A smart and professional appearance. Proven track record in a similar position within a 4-star hotel. Good working knowledge of Opera PMS and Microsoft Office. Bachelor’s degree in hotel management preferred. High standard of English, both written and spoken.
What’s in it for you… Competitive salary. Holiday – 28 days holiday, enhanced after 5 years of service. But there’s more… Free meals on duty. Complimentary on-site parking is available whilst on duty. Discounted employee friends & family rates at Arora Hotels. Food and beverage discounts. Christmas gifts and employee parties. Introduce a friend scheme. Cycle 2 work scheme. UK attraction discounts @ Merlin Entertainments. Taste card. Life assurance scheme. Wage stream. Employee assistance programme. Arora star employee recognition. Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Front of House Manager in Horley employer: SLG-Front Office
Sofitel London Gatwick is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With competitive salaries, generous holiday allowances, and a range of unique benefits such as discounted rates for friends and family, employees are encouraged to thrive in their roles while enjoying a supportive environment. The hotel's prime location with direct access to the airport enhances convenience, making it an ideal workplace for those seeking a rewarding career in hospitality management.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Horley
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like SLG-Front Office. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to SLG-Front Office
Don't be shy about reaching out to SLG-Front Office directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Horley
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about SLG-Front Office and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at SLG-Front Office
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
