At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage hotel operations.
- Company: Sofitel London Gatwick, a stylish hotel with a focus on luxury and convenience.
- Benefits: Competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Other info: Exciting career progression opportunities within the Arora group.
- Why this job: Join a growing team and make a real impact in a vibrant hotel environment.
- Qualifications: Strong leadership skills and experience in a similar role within a 4-star hotel.
The predicted salary is between 31500 - 38500 £ per year.
About us
Sofitel London Gatwick is the perfect blend of style and convenience.
With 518 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours.
Our luxurious hotel has gym facilities and 14 flexible conference and meeting rooms with space to accommodate up to 300 guests.
It offers an exclusive walkway straight into the airport's North Terminal.
Role Overview
Reception Managers in our stylish hotel ensure that the service provided by the reception team is consistently excellent, exceeding guests’ expectations throughout their stay.
- Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
- Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
- Implement sales, marketing and rates policies as defined by the Revenue Manager.
- Deal with any guest concerns promptly, attentively and efficiently.
- Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
- Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
- Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
- Manage and oversee all groups and delayed flight arrivals and associated administration.
About you
- Strong leadership and motivational abilities.
- Excellent attention to detail and drive to maintain high standards.
- Strong communication, interpersonal and organisational skills.
- Proven experience of managing, coaching and developing teams.
- Approachable and positive manner with a "can do" attitude.
- Ability to use initiative in challenging situations and under pressure.
- Ability to work in a fast‑paced environment and handle multiple tasks simultaneously.
- A smart and professional appearance.
- Proven track record in a similar position within a 4-star hotel.
- A good working knowledge of Opera PMS and Microsoft Office.
- High standard of English, both written and spoken.
Benefits
- Competitive salary
- 28 days holiday, enhanced after 5 years of service
- Free meals on duty.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle 2 work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
- Grow with us
We are growing rapidly and with growth comes advancement opportunities.
Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
Compensation: To be discussed
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Reception Manager (ICO2,SLG,SLH,FWP) in Horley employer: SLG-Front Office
Sofitel London Gatwick is an exceptional employer, offering a vibrant work culture that prioritises excellence in guest service and team collaboration. With competitive salaries, generous holiday allowances, and numerous employee benefits such as discounted rates and recognition programmes, we foster an environment where staff can thrive and grow their careers within the expanding Arora group. Our unique location provides direct access to the airport, making it a convenient and dynamic workplace for those seeking meaningful employment in the hospitality industry.
