At a Glance
- Tasks: Manage reception duties and support a multidisciplinary team in a healthcare setting.
- Company: Join a friendly medical practice dedicated to high-quality patient care.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Work in a dynamic team with a focus on work-life balance.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: GCSE level education and experience in customer service or administration.
The predicted salary is between 20000 - 30000 £ per year.
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. It would be useful if the postholder would be able to work extra hours some weeks to cover holidays and sickness.
Main duties of the job:
- Maintaining and monitoring the practice appointment system
- Processing personal, telephone and e-requests for appointments
- Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signposting patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients' healthcare records as necessary
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner including SystmOne tasks and emails
- Complete and log the daily fridge temperature and monthly data logging on TeamNet
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
About us:
Sleights and Sandsend Medical Practice is a General Medical Services Practice, located near Whitby, North Yorkshire. It has a current list size of 5,200 patients. The Practice provides services to residents of Sleights, Whitby and the surrounding villages. It has a branch surgery at Sandsend, approximately 5 miles from the main Surgery in Sleights, along the coast. Both surgeries are purpose built, have a dispensary and parking. The Sleights Surgery is owned by the Partners and the branch surgery has a long term lease. The Practice dispenses to 65% of patients. The Practice has a dedicated team which works together to deliver high quality, accessible care within a supportive, friendly learning environment. The GP Partners and salaried GPs work part-time as we value a healthy work/home balance.
Person Specification:
Qualifications: Educated to GCSE level or equivalent.
Experience:
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
Skills:
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Use of a clinical computer system
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator/Receptionist in Whitby employer: Sleights and Sandsend Medical Practice
Sleights and Sandsend Medical Practice is an exceptional employer, offering a supportive and friendly work environment in the picturesque setting of North Yorkshire. With a focus on employee well-being and a healthy work-life balance, the practice provides ample opportunities for professional growth within a dedicated team committed to delivering high-quality patient care. Employees benefit from a collaborative culture, flexible working hours, and the chance to make a meaningful impact in the community.
Contact Details:
Sleights and Sandsend Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/Receptionist in Whitby
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We think you need these skills to ace Care Navigator/Receptionist in Whitby
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Sleights and Sandsend Medical Practice.
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Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Sleights and Sandsend Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Sleights and Sandsend Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Sleights and Sandsend Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Sleights and Sandsend Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
