Senior Account Manager | Hybrid/Remote | Permanent in Folkestone

Location: Top Floor, The Civic Centre, Castle Hill Avenue. We’re Sleeping Giant Media, a multi-award-winning digital marketing agency on a mission to make digital better. From Folkestone to Europe, we help businesses grow through smart strategy, creative thinking and genuine partnership. Right now, we’re looking for a Senior Account Manager to join our growing team. We’re building a workplace grounded in equity, transparency and purpose, where impact matters just as much as performance. We believe in flexible working, diverse voices and giving people the space to thrive. If you’re someone who loves learning, tackling new challenges and being part of something meaningful, we think you’ll fit right in.

About The Role

• ROLE: Senior Account Manager
• DEPARTMENT: Client Delivery - AM Team
• RIGHT TO WORK: Applicants must have the right to work in the UK, as we are unable to provide visa sponsorship.
• WORK LOCATION & FLEXIBILITY: Hybrid/Remote. We’re open to discussing arrangements that work best for you.
• DURATION: Permanent, Full Time. Working Monday to Friday 9am-5:30pm (37.5 hours weekly).
• PACKAGE: Up to £43,000 + Benefits.

The Role:

• Translate clients' business goals into a clear strategy using our model which considers our holistic approach as well as identifies KPIs so we can measure success.
• Oversee external KPI targets and ensure they are met monthly, being accountable for performance.
• Collect and analyse metrics to provide actionable insights to clients and internal teams.
• Ensure that the strategy is correct and that the tactics deployed by the Pod teams are moving the needle.
• Client communication from team recommendations to requests from the clients themselves, ensuring they meet best practices and align with their digital strategy and goals.
• Create strategic digital roadmaps to achieve buy-in with any or all client contacts needed.
• Deliver Business Reviews that consider opportunities for cross-channel collaboration.
• Meet with clients in person and build relationships with Senior stakeholders.
• Support client strategy development for clients your Senior Account Managers are responsible for.

The Person

• Demonstrate a passion for digital advertising and a drive for continuous learning and improvement.
• Proven track record managing client requirements, including both planning and managing multi-disciplinary campaigns, and also ad-hoc work.
• Have strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Proven organisational skills, allowing you to plan and present detailed proposals and deliver campaigns on time and within budget.
• Results-driven. You thrive in a fast-paced environment and are comfortable managing multiple projects while maintaining attention to detail.
• Work collaboratively with cross-functional teams while also being comfortable operating independently.
• Possess excellent problem-solving skills and a proactive approach to overcoming challenges.
• Are a strong communicator, capable of explaining complex concepts clearly to clients and internal teams.

AI & Innovation

We’re committed to embracing innovation and evolving with the digital landscape, including the smart use of AI. We see AI as a tool to enhance our work, not replace it. Whether it’s streamlining processes, uncovering insights, or supporting creativity, we’re always exploring how AI can help us deliver smarter, more effective results for our clients. You don’t need to be an AI expert to work here - just open-minded, curious and willing to experiment. We’ll support you with tools, training and opportunities to learn, so you can confidently engage with AI in a way that enhances your work and adds value to your role. If you’re excited about the future of digital and want to be part of a team that uses technology with purpose and responsibility, you’ll feel right at home.

Other Information

Please note that applicants must have the right to work in the UK, as we are unable to provide visa sponsorship. We do not ask about criminal convictions during our recruitment process. We believe in fair access to employment for everyone. We are committed to creating an inclusive and accessible recruitment process. If you need reasonable adjustments or specific support during the recruitment process, or once in the role, we’ll do everything we can to accommodate your needs. Our interview process will involve getting in touch with you over email - never WhatsApp. And we will never ask for any payment or payment information from you. If in doubt, just get in touch! If you’re not sure you’re 100% qualified but are excited about the role, apply anyway. We value potential and passion just as much as experience.

If you need to discuss any adjustments, get in touch at jobs@sleepinggiantmedia.co.uk.

Required Criteria

• Experience using Google Analytics, Google Ads, Screaming Frog, SEMRush, AWR and Google Search Console.
• Agency experience and familiarity with agency-side operations.
• Evidenced passion for working in the digital marketing industry essential.

Desired Criteria

• Google Analytics & Google Ads certified - nice to have.
• Informal or formal qualifications preferred, but not necessary.

Company Culture

We’ve built an environment where people can thrive both professionally and personally. We support each other, celebrate the wins and lift one another up when things get tough. Our Giants describe the team as kind, welcoming, driven and weirdly obsessed with finding joy in what we do. Everyone’s voice matters here. There’s space to speak up, to laugh and to grow. Whatever your role, you’ll be encouraged to bring your whole self to work, do things the right way and keep getting better, like a true Giant. We look for people with curiosity, energy and a genuine desire to grow, both personally and professionally. Whether you’re just starting out or bringing years of experience, we want people who are switched on, motivated and kind. Above all, you’ll need to wear CAPES, our values that guide how we work and who we hire: Communicator. Accountable. Positive. Effective. Self-Aware.