Account Manager | Hybrid/Remote | Permanent in Folkestone

We’re Sleeping Giant Media, a multi-award-winning digital marketing agency on a mission to make digital better. From Folkestone to Europe, we help businesses grow through smart strategy, creative thinking and genuine partnership. Right now, we’re looking for an Account Manager to join our growing team. As a certified B Corporation, we’re proud to be part of a global community of businesses committed to balancing profit with purpose. Our workplace is grounded in equity, transparency and impact, where doing good and doing great go hand in hand. We believe in flexible working, diverse voices and giving people the space to thrive. If you’re someone who loves learning, tackling new challenges and being part of something meaningful, we think you’ll fit right in.

About The Role

• Role: Account Manager
• Department: Client Delivery – AM Team
• Right to Work: Applicants must have the right to work in the UK; we are unable to provide visa sponsorship.
• Recruitment: No recruitment agencies. We will reach out to selected recruitment partners directly.
• Work Location & Flexibility: Hybrid/Remote. We’re open to discussing arrangements that work best for you.
• DURATION: Permanent, Full Time. Monday to Friday 9am‑5:30pm (37.5 hours weekly).
• Package: Starting from £34,001 + Benefits. We’re proud to be a B Corp certified and Real Living Wage employer, publishing salaries for transparency.

Responsibilities

• Build strong, healthy client relationships, becoming their primary point of contact and advocate.
• Oversee external KPI targets, ensuring they are met monthly and are accountable for performance.
• Collect and analyse metrics to provide actionable insights to clients and internal teams, ensuring strategy and tactics align to achieve measurable results.
• Communicate effectively with clients at all levels, from team recommendations to executive-level updates.
• Create strategic digital roadmaps to gain buy-in from client stakeholders, from C-suite to digital marketing executives.
• Deliver impactful Business Reviews that highlight opportunities for cross-channel collaboration.

The Person

• Strong communicator, capable of explaining complex concepts clearly to clients and internal teams.
• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Thrives in a fast-paced environment and is comfortable managing multiple projects while maintaining attention to detail.
• Collaborates with cross-functional teams while also being comfortable operating independently.
• Highly organised and able to manage multiple priorities and deadlines effectively.
• Possesses excellent problem-solving skills and a proactive approach to overcoming challenges.

AI & Innovation

We’re committed to embracing innovation and evolving with the digital landscape, including the smart use of AI. We see AI as a tool to enhance our work, not replace it. Whether it’s streamlining processes, uncovering insights, or supporting creativity, we’re always exploring how AI can help us deliver smarter, more effective results for our clients. You don’t need to be an AI expert; just open-minded, curious and willing to experiment. We’ll support you with tools, training and opportunities to learn, so you can confidently engage with AI in a way that enhances your work and adds value to your role.

Other Information – Equality & Diversity

We encourage applications from people of all backgrounds, including those from under-represented backgrounds, people with disabilities and individuals of all faiths or beliefs. We do not ask about criminal convictions during our recruitment process and believe in fair access to employment for everyone. We are committed to creating an inclusive and accessible recruitment process. If you need reasonable adjustments or specific support during the recruitment process, or once in the role, we’ll do everything we can to accommodate your needs. Our interview process will involve email contact only—never WhatsApp—and we will never ask for payment or payment information from you.

Required Criteria

• Agency experience and familiarity with agency-side operations.
• Demonstrates a passion for digital advertising, a drive for continuous learning and improvement, and has up-to-date knowledge of digital marketing strategies and techniques.
• Thrives on delivering exceptional client experiences and results.

Desired Criteria

• Google Analytics and Google Ads certified – a plus.
• Experience using tools like Google Analytics, Google Ads, Screaming Frog and Google Search Console – a plus.
• Informal or formal qualifications preferred, but not necessary.

Capabilities

Above all, you’ll need to wear CAPES, our values that guide how we work and who we hire: Communicator. Accountable. Positive. Effective. Self-Aware.

Company Culture

We’ve built an environment where people can thrive both professionally and personally. We support each other, celebrate wins and lift each other up when things get tough. Our Giants describe the team as kind, welcoming, driven and weirdly obsessed with finding joy in what we do. Everyone’s voice matters here. There’s space to speak up, laugh and grow. Whatever your role, you’ll be encouraged to bring your whole self to work, do things the right way and keep getting better, like a true Giant.

Closing Date

Sunday 15th February, 2026

Contract Type

Full time

Salary

Starting from £34,001.00 yearly