At a Glance
- Tasks: Drive customer satisfaction and achieve cash collection targets while collaborating with diverse teams.
- Company: Join Sleek, a forward-thinking company making back-office easy for micro SMEs.
- Benefits: Enjoy competitive salary, generous time off, and remote work flexibility.
- Other info: Embrace autonomy and personal growth through innovative training programmes.
- Why this job: Make a real impact on entrepreneurs' success while growing your career in a dynamic environment.
- Qualifications: 3-5 years in Sales or Customer Success with a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Through proprietary software and AI, Sleek makes back‑office easy for micro SMEs, giving entrepreneurs time to grow their business and focus on customers.
Responsibilities
- Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades.
- Deliver customer satisfaction at the highest level.
- Ensure renewal rates are optimal on a monthly basis.
- Maintain and track own pipeline in a data‑driven manner, prioritising ticket resolution to drive monthly targets.
- Collaborate with accounting, corpsec, product and data teams to improve renewal processes and share best practices.
Qualifications
- 3‑5 years in Sales, Account Management or Customer Success, with a sales target and customer‑facing responsibilities.
- Experience working with SMEs, startups or fast‑paced setups.
- Exposure to different cultures, as Sleek’s clients are global.
- Ability to resolve issues by collaborating internally and externally.
- Familiarity with Tableau, Zendesk and Hub Spot.
- Experience handling complex customers and troubleshooting/escalations.
- Proactive in taking up new projects to completion.
- Behavioral Fit
Sales Driven & Ownership : Reliability, accountability and proactive problem solving.
Humility : Open‑mindedness to feedback and a willingness to learn.
Structured Thinking & Target Focused : Pragmatic decision‑making aligned with business goals.
Data Driven : Use data to support strategies and review initiatives.
Positive Tough Conversations : Ability to handle difficult interactions with kindness and trust.
Excellent Listener & Clear Communicator : Strong communication skills, especially in English.
Customer‑Centric : Empathy for customer needs and solutions.
Problem Solving : Quick identification, diagnosis and resolution of production issues.
Collaboration‑Driven : Work effectively with cross‑functional teams.
Autonomous / Entrepreneurial : Own solutions and decisions without waiting for direction.
Benefits
- Competitive market salary.
- Generous paid time off and holiday schedule.
- Eligibility for employee share ownership plan.
- Flexibility to work from home or fully remote for up to one month per year.
- Opportunities for personal growth through autonomy, training programmes, and AI initiatives.
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StudySmarter Expert Advice🤫
We think this is how you could land Customer Success- UK Clients- Remote (India) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sleek. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sleek before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success- UK Clients- Remote (India) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sleek:Your cover letter is your chance to shine! Tell us why you want to work at Sleek specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sleek!
How to prepare for a job interview at Sleek
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
