At a Glance
- Tasks: Help entrepreneurs thrive by ensuring their success with our innovative software solutions.
- Company: Join a fast-growing tech company making waves in the SME sector.
- Benefits: Enjoy flexible remote work, competitive pay, and generous time off.
- Other info: Work in a dynamic environment with opportunities for professional development.
- Why this job: Be part of a mission-driven team that values kindness and personal growth.
- Qualifications: 8-10 years in customer success or sales, with a passion for helping others.
The predicted salary is between 50000 - 60000 £ per year.
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing – growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate 3 business segments:
- Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.
- Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service.
- FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses.
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
Requirements
We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek’s growth!
Mission
To help Sleek achieve its revenue target by renewing all services in our existing clientele.
Outcomes
- Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades.
- Be able to deliver customer satisfaction at the highest level.
- Ensure renewal rates are optimal on a monthly basis.
- Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets.
- Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices with team and also be proactive in nature.
Role Requirements
- 8–10 years in Sales, Account management or Customer Success, in role carrying sales target and customer facing abilities.
- Experience working with SMEs, startups, fast paced setups.
- Exposure to different culture because Sleek clients are from all over the world.
- Ability to resolve issues by collaborating internally and externally.
- Familiar with tableau, zendesk, hubspot.
- Experience handling complex customers and trouble shooting/escalations.
- Proactive to take up new projects to completion.
Behavioural fit
- Sales Driven & Ownership: This shows reliability and helps build trust within the sales team.
- Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others.
- Structured Thinking & Target Focused: Our business is complex with many layers. Keeping in view our business goals and being able to show sound judgement is important to us.
- Data driven: We are a data rich business with ~15,000 small customers.
- Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.
- Strong language proficiency in English is required.
- Excellent listener and clear communicator: You’ll need to be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business.
- Customer‑centric: You always act with the best interest of the customer in mind.
- Problem Solving: You’ll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly.
- Collaboration‑Driven: You thrive in a cross‑functional team environment.
- Autonomous/ Entrepreneurial: Things move fast at Sleek and we are not a hierarchical organisation.
The interview process
The successful candidate will participate in the following interview stages. We anticipate the process to last no more than 3 weeks from start to finish.
- Introductory Video Interview and TA Discovery Call
- Technical round
- Soft skills round
- Offer + reference interviews
Benefits
- Humility and kindness: Humility is a core attribute we hire for.
- Flexibility: You’ll be able to work from home.
- Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules.
- Personal growth: You’ll get a lot of responsibility and autonomy at Sleek.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good.
Customer Success Manager - Leeds, UK employer: Sleek
Sleek is an exceptional employer that fosters a culture of humility, kindness, and collaboration, making it an ideal place for Customer Success Managers in Leeds. With flexible working arrangements, competitive salaries, and a commitment to personal growth through training and autonomy, employees are empowered to thrive in a fast-paced environment. As a certified B Corp, Sleek not only prioritises employee well-being but also contributes positively to the community, ensuring that team members feel proud to be part of a purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Leeds, UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Don’t be shy; ask for informational interviews or advice. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since we value humility and kindness. Think about how your experience aligns with our mission at Sleek and be ready to share specific examples.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to discuss how you’ve tackled challenges in the past. We love candidates who can think on their feet and come up with creative solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Sleek!
We think you need these skills to ace Customer Success Manager - Leeds, UK
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your customer-focused experiences. We want to see how you've gone above and beyond for clients in the past, so share specific examples that demonstrate your commitment to customer delight.
Be Data-Driven:Since we're all about using data to drive decisions, include any relevant metrics or achievements in your application. Whether it's sales targets you've hit or customer satisfaction scores you've improved, we love seeing numbers that back up your success!
Keep It Clear and Concise:We appreciate a well-structured application that gets straight to the point. Avoid fluff and focus on what makes you a great fit for the role. Remember, clarity is key, especially since we work with a diverse team and clientele.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to keep track of your application and ensures it reaches the right people. Plus, it shows you're proactive, which we love!
How to prepare for a job interview at Sleek
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like renewal rates and upsell strategies. Be ready to discuss how you've used data to drive customer satisfaction in your previous roles. This shows you understand the importance of being data-driven, which is crucial for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Highlight your ability to think on your feet and resolve problems quickly. This will demonstrate your proactive nature and your capability to handle tough conversations with empathy.
✨Emphasise Collaboration Experience
Since this role involves working closely with cross-functional teams, be ready to share specific instances where you've collaborated effectively with others. Discuss how you’ve communicated with different departments to improve processes or resolve customer issues, showcasing your teamwork skills.
✨Demonstrate Humility and a Willingness to Learn
Sleek values humility, so be open about what you don’t know and express your eagerness to learn from others. Share experiences where feedback helped you grow, as this aligns with the company culture and shows you're a good fit for their team.
