At a Glance
- Tasks: Drive customer success by renewing services and achieving cash collection targets.
- Company: Join a fast-paced, innovative company focused on customer satisfaction.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with diverse teams and a focus on personal accountability.
- Why this job: Make a real impact by helping clients succeed and driving company growth.
- Qualifications: 8-10 years in sales or customer success with strong problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
We are looking for a customer focused, sales and data driven customer success person to join the team and contribute to Sleek’s growth!
Requirements:
- 8-10 years in Sales, Account management or Customer Success, in a role carrying sales target and customer facing abilities.
- Experience working with SMEs, startups, fast paced setups.
- Exposure to different cultures because Sleek clients are from all over the world.
- Ability to resolve issues by collaborating internally and externally.
- Familiar with Tableau, Zendesk, HubSpot.
- Experience handling complex customers and troubleshooting/escalations.
- Proactive to take up new projects to completion.
Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
- Sales Driven & Ownership: Reliability helps build trust within the sales team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
- Humility: Open-mindedness to feedback and a willingness to learn from others creates a positive work environment.
- Structured Thinking & Target Focused: Keeping in view our business goals and showing sound judgement is important to ensure solutions are pragmatic and balance the needs of the organisation, team and customers.
- Data driven: Using sound data to support our strategies and review the success of our initiatives is critical.
- Can have tough conversations in a positive way: Proactively having tough conversations with kindness builds empathy, trust and great working relationships.
- Excellent listener and clear communicator: Being present in calls and thoughtfully sending messages is essential for effective communication.
- Customer-centric: Always act with the best interest of the customer in mind and empathise with their situation.
- Problem Solving: Identify, diagnose, and resolve production issues quickly, leveraging strong infrastructure and development skills.
- Collaboration-Driven: Thrive in a cross-functional team environment, ensuring alignment on requirements and testing goals.
- Autonomous/ Entrepreneurial: Proactively seek out and own solutions without waiting for direction.
What the job involves:
- Mission: To help Sleek achieve its revenue target by renewing all services in our existing clientele.
- Achieve cash collection targets on a monthly basis across renewals, upsells and upgrades.
- Deliver customer satisfaction at the highest level.
- Ensure renewal rates are optimal on a monthly basis.
- Have a good understanding of own pipeline, track it in a data driven manner, prioritise ticket resolution to drive monthly targets.
- Collaborate with cross functional teams (accounting, corpsec, product, data) to improve renewal processes and share best practices.
Customer Success Manager employer: Sleek
At Sleek, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through our focus on collaboration, accountability, and data-driven decision-making, ensuring that every team member has the opportunity to thrive in their role. Located in a vibrant environment with a diverse clientele from around the globe, we offer unique advantages such as exposure to various cultures and the chance to work on impactful projects that drive our company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Success Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with data-driven decision-making and problem-solving. Share specific examples of how you've tackled challenges in previous roles to demonstrate your value.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Reach out directly and express your interest. Let them know how you can help them achieve their goals, especially in customer success.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. It shows you're serious about joining our team at Sleek. Plus, it gives you a better chance to stand out from the crowd!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in sales, account management, and any relevant data-driven achievements that align with what we’re looking for at Sleek.
Showcase Your Customer-Centric Approach:In your application, emphasise how you’ve put customers first in your previous roles. Share specific examples of how you’ve resolved issues or improved customer satisfaction, as this is key to our mission at Sleek.
Demonstrate Your Data Savvy:Since we’re a data-rich business, it’s important to showcase your ability to use data in decision-making. Mention any tools like Tableau or Zendesk you’ve used and how they’ve helped you achieve results.
Be Authentic and Humble:We value humility and open-mindedness, so don’t hesitate to share what you’ve learned from past experiences. Being genuine about your journey can really resonate with us and show that you’re a great fit for our team culture.
How to prepare for a job interview at Sleek
✨Know Your Numbers
As a Customer Success Manager, being data-driven is key. Brush up on your metrics and be ready to discuss how you've used data to drive decisions in past roles. This shows you understand the importance of analytics in achieving targets.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex customer issues in the past. Highlight your ability to think on your feet and collaborate with others to find solutions. This will demonstrate your proactive approach and problem-solving mindset.
✨Emphasise Your Customer-Centric Approach
Be ready to share stories that illustrate your commitment to customer satisfaction. Discuss how you've empathised with clients and gone the extra mile to ensure their needs are met. This aligns perfectly with Sleek's focus on customer-centricity.
✨Demonstrate Cultural Awareness
Since Sleek works with clients from diverse backgrounds, it's important to show your understanding of different cultures. Share experiences where you've successfully navigated cultural differences in a professional setting, highlighting your adaptability and communication skills.
