At a Glance
- Tasks: Help clients renew services and achieve cash collection targets while ensuring top-notch customer satisfaction.
- Company: Join a dynamic team at Sleek, focused on innovation and customer success.
- Benefits: Enjoy flexible work options, competitive pay, generous time off, and employee share ownership.
- Other info: Embrace personal growth with autonomy, training programmes, and exciting AI initiatives.
- Why this job: Make a real impact by driving customer success in a fast-paced, collaborative environment.
- Qualifications: 8-10 years in Sales or Customer Success with strong customer-facing experience.
The predicted salary is between 50000 - 60000 € per year.
Mission
Help Sleek achieve its revenue target by renewing all services in our existing clientele.
Responsibilities
- Achieve cash collection targets on a monthly basis across renewals, upsells, and upgrades.
- Deliver customer satisfaction at the highest level.
- Ensure renewal rates are optimal on a monthly basis.
- Maintain a clear understanding of the pipeline, track it data-driven, and prioritise ticket resolution to drive monthly targets.
- Collaborate with cross-functional teams (accounting, corpsec, product, data) to improve renewal processes, share best practices and be proactive.
Role Requirements
- 8–10 years in Sales, Account Management or Customer Success, with sales targets and extensive customer-facing experience.
- Experience working with SMEs, startups, and fast-paced environments.
- Exposure to diverse cultures, as clients are global.
- Ability to resolve issues through internal and external collaboration.
- Familiarity with Tableau, Zendesk, and HubSpot.
- Experience handling complex customers and troubleshooting/escalations.
- Proactive in taking new projects to completion.
Behavioural Fit
- Sales Driven & Ownership - Reliability, accountability, and seeing initiatives through to completion.
- Humility - Open-mindedness to feedback and willingness to learn.
- Structured Thinking & Target Focused - Pragmatic judgment aligned with business goals.
- Data Driven - Using sound data to support strategies and review success.
- Tough Conversations in a Positive Way - Handling conflicts with kindness and building trust.
- Excellent Listener and Clear Communicator - Present in calls and articulate with non-native English speakers.
- Customer-Centric - Acting in the best interest of customers and finding optimal solutions.
- Problem Solving - Quick diagnosis of production issues and prevention of future incidents.
- Collaboration-Driven - Aligning with developers, product managers, and operations teams for quality outcomes.
- Autonomous / Entrepreneurial - Seeking and owning solutions proactively.
Benefits
- Flexibility: Work from home, adjust start times, and work remotely from anywhere for up to one month per year.
- Competitive salaries, generous paid time off, holiday schedules, and eligibility for an employee share ownership plan.
- Personal growth: Autonomy, responsibility, fast pace, training programmes, and AI initiatives.
Customer Success Manager - Leeds, UK employer: Sleek Tech Pte Ltd
Sleek is an exceptional employer that prioritises employee satisfaction and growth, offering a flexible work environment in Leeds where you can thrive both personally and professionally. With competitive salaries, generous paid time off, and opportunities for autonomy and responsibility, you'll be part of a collaborative culture that values customer-centric solutions and encourages continuous learning through training programmes and innovative AI initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Leeds, UK
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those tough conversations! Brush up on your conflict resolution skills and practice articulating your thoughts clearly. Remember, we want to show that we can handle tricky situations with kindness and professionalism.
✨Tip Number 3
Show off your data-driven mindset! Be ready to discuss how you've used data in past roles to drive success. We love candidates who can back up their strategies with solid numbers, especially in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for proactive individuals who take ownership of their job search!
We think you need these skills to ace Customer Success Manager - Leeds, UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in sales, account management, and customer success, especially if you've worked with SMEs or in fast-paced environments like ours.
Showcase Your Data Skills:Since we love data-driven decisions, don’t forget to mention any experience you have with tools like Tableau, Zendesk, or HubSpot. Share specific examples of how you've used data to achieve targets or improve processes.
Emphasise Collaboration:We value teamwork, so highlight instances where you've collaborated with cross-functional teams. Whether it’s resolving customer issues or improving renewal processes, show us how you’ve worked with others to achieve great results.
Be Authentic:Let your personality shine through! We appreciate humility and a willingness to learn, so don’t hesitate to share your journey, challenges, and how you’ve grown from them. Apply through our website and let’s see what you’ve got!
How to prepare for a job interview at Sleek Tech Pte Ltd
✨Know Your Numbers
As a Customer Success Manager, you'll need to demonstrate your ability to achieve cash collection targets and renewal rates. Be prepared to discuss specific metrics from your previous roles, such as renewal percentages or upsell success rates. This shows you’re data-driven and results-oriented.
✨Showcase Your Collaboration Skills
Collaboration is key in this role, so think of examples where you've worked with cross-functional teams. Prepare stories that highlight how you’ve improved processes or resolved issues through teamwork. This will illustrate your ability to align with others for quality outcomes.
✨Emphasise Customer-Centricity
Make sure to convey your commitment to customer satisfaction. Share experiences where you acted in the best interest of clients, especially in challenging situations. This will demonstrate your problem-solving skills and your ability to handle tough conversations positively.
✨Be Ready for Cultural Sensitivity
Given the global nature of the clientele, be prepared to discuss your experience with diverse cultures. Highlight any instances where you successfully navigated cultural differences in communication or problem resolution. This will show your adaptability and understanding of a global market.
