At a Glance
- Tasks: Support tenants in resolving rent issues and encourage timely payments.
- Company: Join a supportive team focused on tenant relationships and community impact.
- Benefits: Travel expenses covered, mobile phone, ongoing training, and paid annual leave.
- Other info: Full-time role with opportunities for growth and a positive work environment.
- Why this job: Make a real difference in people's lives while developing your professional skills.
- Qualifications: Strong communication skills and ability to handle difficult conversations.
The predicted salary is between 35000 - 40000 £ per year.
Tenant Support & Rent Resolution Officer
About the Role
We are looking for a confident, resilient and professional individual to help reduce rent arrears by working directly with tenants across our portfolio.
This is not a debt collection or enforcement role.
Instead, you will visit tenants in person, understand the reasons behind outstanding rent, assist them in resolving issues (particularly Housing Benefit and Universal Credit claims), and encourage prompt payment where appropriate.
The successful candidate will be comfortable working independently, visiting multiple properties each day, and dealing with people from a wide range of backgrounds.
They must be able to remain calm under pressure, communicate with authority, and build respect through professionalism.
Key Responsibilities
- Visit tenants with outstanding rent balances.
- Discuss rent arrears in a firm, respectful and professional manner.
- Identify the reason for non-payment.
- Assist tenants with Housing Benefit and Universal Credit issues where appropriate.
- Liaise with local authorities and support organisations to help resolve benefit delays.
- Encourage tenants to make payments or agree realistic repayment plans.
- Record detailed notes following every visit.
- Provide regular updates to the office.
- Escalate serious concerns or safeguarding issues.
- Build positive working relationships while protecting the landlord's interests.
Requirements
- Excellent communication and interpersonal skills.
- Confident dealing with difficult conversations.
- Calm under pressure and able to manage conflict professionally.
- Assertive without being aggressive.
- Strong problem‑solving ability.
- Organised and able to work independently.
- Full UK driving licence.
- Own vehicle required.
- Good understanding of Housing Benefit and Universal Credit is desirable, although training can be provided.
- Previous experience in housing, property management, tenancy support, enforcement support, security, customer service, policing, military or similar roles would be advantageous.
- Able to work over time or early hours, weekends when required.
- Ideal Candidate
The ideal candidate is someone who naturally commands respect through their confidence, professionalism and presence.
They are comfortable visiting tenants alone, can handle challenging situations calmly, and focus on finding practical solutions that help recover rent while maintaining positive tenant relationships.
Benefits
- All travel expenses covered.
- Mobile phone.
- Ongoing training.
- Company pension.
- Paid annual leave.
- Role Details
- Experience: Required
- Languages: English – Advanced
- Employment: Full-time
- Schedule: Mon‑Fri 8‑6
- #J-18808-Ljbffr
Collections Specialist in London employer: SLE
As a Collections Specialist with us, you will join a supportive and dynamic team dedicated to fostering positive relationships with tenants while addressing their financial challenges. Our company prioritises employee growth through ongoing training and offers a comprehensive benefits package, including travel expenses coverage and a pension plan, all within a collaborative work culture that values professionalism and respect. Located in a vibrant community, this role provides the unique opportunity to make a meaningful impact on people's lives while enjoying a balanced work schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SLE. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SLE before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Collections Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SLE:Your cover letter is your chance to shine! Tell us why you want to work at SLE specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SLE!
How to prepare for a job interview at SLE
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
