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- Tasks: Support desktop hardware and software, resolve incidents, and ensure customer satisfaction.
- Company: Join SLB, a global leader in energy innovation committed to a balanced planet.
- Benefits: Gain hands-on experience, work in a dynamic environment, and enjoy potential remote work options.
- Why this job: Be part of a mission to decarbonise energy while developing cutting-edge technology.
- Qualifications: Ideal for students or recent graduates with an IT background.
- Other info: Diversity is valued; all qualified applicants are encouraged to apply.
We are a global technology company driving energy innovation for a balanced planet. At SLB, we create amazing technology that unlocks access to energy for the benefit of all. We are facing the world’s greatest balancing act - how to simultaneously reduce emissions and meet the world’s growing energy demands. Every day, we get a step closer. Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. Ensuring progress for people and the planet on the journey to net zero and beyond. With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry.
The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Log incident and service request details per help desk procedures.
- Conduct customer satisfaction call-backs and surveys.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.
- Assist with SCSI on IT security issues and virus elimination.
Students or recent graduates with an IT background are encouraged to apply.
Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
IT Technical Services Intern employer: SLB
Contact Detail:
SLB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Services Intern
✨Tip Number 1
Familiarise yourself with the latest IT support tools and technologies. Being well-versed in common software and hardware issues will not only boost your confidence but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Network with current or former employees of SLB through platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for technical questions by reviewing common IT support scenarios. Practising how you would handle specific incidents or service requests can help you articulate your problem-solving skills effectively during the interview.
✨Tip Number 4
Show your enthusiasm for sustainability and energy innovation. Since SLB is focused on decarbonising the fossil fuel industry, expressing your passion for these topics can set you apart as a candidate who aligns with their mission.
We think you need these skills to ace IT Technical Services Intern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Focus on any technical support roles, coursework, or projects that demonstrate your ability to handle hardware and software issues.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and energy innovation. Mention specific reasons why you want to work at SLB and how your background aligns with their mission of decarbonising the fossil fuel industry.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved technical issues in the past. This could be through internships, part-time jobs, or even personal projects.
Highlight Teamwork Experience: Since the role involves liaising with customers and other IT support groups, emphasise any teamwork experiences you have. Discuss how you’ve collaborated with others to achieve common goals, especially in tech-related settings.
How to prepare for a job interview at SLB
✨Show Your Technical Knowledge
Make sure to brush up on your IT fundamentals, especially around desktop support, hardware, and software troubleshooting. Be prepared to discuss specific technologies or tools you’ve worked with, as this will demonstrate your readiness for the role.
✨Understand the Company’s Mission
Familiarise yourself with SLB's commitment to energy innovation and decarbonisation. Showing that you understand their goals and how your role contributes to these objectives can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT incidents or customer service situations. Practising responses to common scenarios can help you articulate your problem-solving skills effectively during the interview.
✨Demonstrate Your Communication Skills
As an IT intern, you'll need to liaise with various stakeholders. Highlight your ability to communicate technical information clearly and concisely, especially when discussing how you would conduct customer satisfaction follow-ups.
