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- Tasks: Provide desktop support, troubleshoot issues, and resolve service requests.
- Company: Join SLB, a global tech leader innovating energy solutions for a sustainable future.
- Benefits: Gain hands-on experience in IT with potential for remote work and career growth.
- Why this job: Be part of a mission-driven team tackling climate challenges while developing your tech skills.
- Qualifications: Ideal for students or recent graduates with an IT background.
- Other info: Work in a collaborative environment with over 98,000 employees worldwide.
About Us: We are a global technology company driving energy innovation for a balanced planet. At SLB, we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, we get a step closer. Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet on the journey to net zero and beyond. For a balanced planet.
With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry. More than 98,000 employees in over 120 countries have already started their SLB journeys. Start yours now!
Location: Westhill - Aberdeen
Job Summary: The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.
Essential Responsibilities and Duties:
- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Conduct customer satisfaction call-backs and surveys.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.
- Troubleshoot and resolve PC incidents and VIP requests.
- Liaise with third-party suppliers for hardware repair.
- Assist with SCSI on IT security issues and virus elimination.
Qualifications:
- Students or recent graduates
- IT Background
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
IT Intern (Aberdeen) employer: SLB
Contact Detail:
SLB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Intern (Aberdeen)
✨Tip Number 1
Familiarise yourself with the latest desktop support tools and technologies. Being knowledgeable about common software and hardware issues, as well as troubleshooting techniques, will give you an edge during interviews and discussions.
✨Tip Number 2
Practice your communication skills, as this role requires excellent interaction with customers. Consider role-playing scenarios where you explain technical issues in simple terms to non-technical users.
✨Tip Number 3
Network with current or former employees of SLB on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can help you tailor your approach.
✨Tip Number 4
Stay updated on industry trends related to energy innovation and IT support. Showing your passion for the field and understanding of current challenges can set you apart from other candidates.
We think you need these skills to ace IT Intern (Aberdeen)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the IT Intern position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your IT background, including any relevant coursework, projects, or internships. Highlight your problem-solving skills and ability to work in teams, as these are essential for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at SLB and how your skills can contribute to their mission of energy innovation.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SLB
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and innovation during the interview. SLB is focused on energy innovation, so sharing your interest in how technology can solve real-world problems will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples where you've successfully solved technical issues or worked through challenges. Highlighting your analytical thinking and troubleshooting abilities will show that you're a good fit for the desktop support role.
✨Communicate Clearly
Since the position requires excellent communication skills, practice explaining technical concepts in simple terms. This will demonstrate your ability to communicate effectively with customers and team members alike.
✨Familiarise Yourself with Help Desk Procedures
Review common help desk procedures and best practices before the interview. Being knowledgeable about ticket logging, incident resolution, and customer satisfaction processes will show that you understand the role's responsibilities.
