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For Companies At a Glance
- Tasks: Support desktop hardware and software, troubleshoot issues, and ensure customer satisfaction.
- Company: Join SLB, a global leader in energy innovation with over 98,000 employees worldwide.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth and learning.
- Why this job: Be part of a mission-driven team tackling energy challenges for a sustainable future.
- Qualifications: Ideal for students or recent graduates with an IT background.
- Other info: Work in Westhill, Aberdeen, and collaborate with a diverse, innovative team.
About Us:
We are a global technology company driving energy innovation for a balanced planet. At SLB, we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act- how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, we get a step closer. Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet on the journey to net zero and beyond. For a balanced planet. With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry. More than 98,000 employees in over 120 countries have already started their SLB journeys. Start yours now!
Location: Westhill - Aberdeen
Job Summary:
The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.
Essential Responsibilities and Duties:
- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Conduct customer satisfaction call-backs and surveys.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.
- Troubleshoot and resolve PC incidents and VIP requests.
- Liaise with third-party suppliers for hardware repair.
- Assist with SCSI on IT security issues and virus elimination.
Qualifications:
- Students or recent graduates
- IT Background
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
IT Intern employer: SLB
Contact Detail:
SLB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Intern
✨Tip Number 1
Familiarise yourself with the latest desktop support tools and technologies. Being knowledgeable about common software and hardware issues, as well as troubleshooting techniques, will give you an edge during interviews and discussions.
✨Tip Number 2
Practice your communication skills, as this role requires excellent interaction with customers. Consider role-playing scenarios where you explain technical issues in simple terms to non-technical users, showcasing your ability to convey information clearly.
✨Tip Number 3
Network with current or former employees of SLB on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Stay updated on industry trends related to energy innovation and IT support. Demonstrating your awareness of how technology impacts the energy sector can set you apart from other candidates and show your genuine interest in the company's mission.
We think you need these skills to ace IT Intern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Focus on any coursework, projects, or internships that demonstrate your ability to troubleshoot hardware and software issues.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past, and express your enthusiasm for contributing to SLB's mission.
Highlight Communication Skills: Since the role requires excellent communication, emphasise your ability to explain technical concepts clearly. Provide examples of teamwork or customer service experiences where you effectively communicated with others.
Showcase Your Problem-Solving Abilities: In your application, include instances where you've successfully diagnosed and resolved IT-related problems. This could be through academic projects, personal experiences, or previous internships.
How to prepare for a job interview at SLB
✨Know Your Tech Basics
Brush up on your knowledge of computer hardware and software, as well as common troubleshooting techniques. Be prepared to discuss specific technologies you’ve worked with and how you’ve resolved issues in the past.
✨Showcase Your Communication Skills
Since the role involves liaising with customers and other IT support groups, practice explaining technical concepts in simple terms. Demonstrating your ability to communicate effectively will set you apart.
✨Demonstrate Problem-Solving Abilities
Prepare examples of past experiences where you successfully diagnosed and resolved technical issues. Highlight your analytical thinking and how you approach problem-solving in a team environment.
✨Understand the Company’s Mission
Familiarise yourself with SLB's commitment to energy innovation and sustainability. Showing that you align with their mission can make a positive impression and demonstrate your enthusiasm for the role.
