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- Tasks: Support desktop hardware and software, troubleshoot issues, and ensure customer satisfaction.
- Company: Join SLB, a global leader in energy innovation with over 98,000 employees worldwide.
- Benefits: Gain hands-on experience, work in a dynamic environment, and enjoy a culture of innovation.
- Why this job: Be part of a mission to balance energy needs and environmental sustainability while developing your IT skills.
- Qualifications: Ideal for students or recent graduates with an IT background.
- Other info: This is a fantastic opportunity to kickstart your career in a supportive and forward-thinking company.
About Us: We are a global technology company driving energy innovation for a balanced planet. At SLB, we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act - how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, we get a step closer. Our collective future depends on decarbonising the fossil fuel industry while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet on the journey to net zero and beyond. For a balanced planet.
With our 80 Technology centres and 4 research centres around the world, we are continuously developing new tools and services to keep us at the forefront of our industry and to meet the challenges of our industry. More than 98,000 employees in over 120 countries have already started their SLB journeys. Start yours now!
Location: Westhill - Aberdeen
Job Summary: The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues. Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.
Essential Responsibilities and Duties:
- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Log incident and service request details per help desk procedures.
- Communicate with customer regarding incident progress.
- Ensure tickets are updated at all times until issues are resolved.
- Conduct customer satisfaction call-backs and surveys.
- Comply with Quality, Health, Safety and Environment policies and IT policies.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Maintain Global Asset Management database with updates related to the assigned hardware.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.
- Participate in IT team and follow up on objectives and key performance objectives.
- Troubleshoot and resolve PC incidents and VIP requests.
- Liaise with third-party suppliers for hardware repair.
- Assist with SCSI on IT security issues and virus elimination.
Qualifications:
- Students or recent graduates
- IT Background
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.
IT Intern employer: SLB
Contact Detail:
SLB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Intern
✨Tip Number 1
Familiarise yourself with common desktop support tools and software. Knowing how to use ticketing systems and remote support applications can give you a leg up during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 3
Network with current or former employees of SLB. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the IT Intern role.
✨Tip Number 4
Showcase your communication skills. Since the role involves liaising with customers and other IT groups, practice articulating your thoughts clearly and concisely, especially when discussing technical concepts.
We think you need these skills to ace IT Intern
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT skills and experiences. Focus on any coursework, projects, or internships that demonstrate your ability to troubleshoot hardware and software issues.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved technical issues in the past, and express your enthusiasm for contributing to SLB's mission.
Highlight Communication Skills: Since the role requires excellent communication, emphasise your ability to explain technical concepts clearly. Provide examples of teamwork or customer service experiences where you effectively communicated with others.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at SLB
✨Show Your Technical Skills
Make sure to brush up on your technical knowledge related to desktop support, hardware, and software. Be prepared to discuss specific tools or technologies you've worked with, as well as any troubleshooting experiences you've had.
✨Demonstrate Problem-Solving Abilities
Since the role involves resolving incidents and service requests, be ready to share examples of how you've successfully solved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Communicate Clearly
Excellent communication is key for this position. Practice explaining technical concepts in simple terms, as you may need to communicate with customers who aren't tech-savvy. Show that you can keep them informed about incident progress.
✨Understand the Company’s Mission
Familiarise yourself with SLB's mission and values, especially their focus on energy innovation and sustainability. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
