At a Glance
- Tasks: Welcome members and guests, manage bookings, and promote club events.
- Company: Frasers Group, a leader in sports and fitness innovation.
- Benefits: Join a vibrant team with opportunities for growth and development.
- Other info: Flexible shifts available, including evenings and weekends.
- Why this job: Be the face of our Paddle Club and create memorable experiences.
- Qualifications: Customer service experience and a passion for sports are essential.
The predicted salary is between 25170 - 30764 £ per year.
Front of House - Swindon Company Description Frasers Group is a leading name in the sports and fitness industry, renowned for our dedication to excellence and innovation.
Our Slazenger Paddle Clubs are a cornerstone of this mission, providing state-of-the-art facilities, expert coaching, and a welcoming community for paddle sports enthusiasts of all levels.
We are looking for an enthusiastic and customer-focused individual to join our team as a Front of House representative at our Paddle Club.
In this role, you will be the first point of contact for our members and guests, ensuring they receive a warm welcome and exceptional service.
Your role is crucial in creating a positive atmosphere and providing support to both members and staff Job Description Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued.
Handle member check-ins, bookings, and inquiries efficiently and accurately.
Provide information about the club's facilities, programs, and events, assisting members with any queries or needs.
Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting.
Assist with membership sign-ups and renewals, providing information and guidance on membership options.
Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
Coordinate with other departments to ensure smooth operations and a seamless experience for members.
Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
Assist in promoting club events, classes, and services to enhance member engagement and participation.
Ensure compliance with all health and safety regulations, maintaining a safe environment for all.
Qualifications Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
A passion for providing excellent customer service and creating a welcoming environment.
Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
Highly organised with the ability to multitask and manage time effectively.
A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
Basic administrative skills, including familiarity with booking systems and handling payments.
A team player with a positive attitude and a willingness to help wherever needed.
Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.
Additional Information Think without limits - Think fast, fearlessly, and take the team with you.
Own it and back yourself - Own the basics, own your role, and own the results.
Be relevant - Relevant to our people, our partners, and the planet.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Front of House - Swindon employer: Slazenger Padel Clubs
Frasers Group is an exceptional employer, offering a dynamic work environment in the heart of Ellesmere Port. With a strong focus on employee growth and development, you will have access to unique opportunities to enhance your leadership skills while promoting health and fitness within the community. Our collaborative culture encourages innovation and engagement, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Swindon
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Slazenger Padel Clubs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Slazenger Padel Clubs
Don't be shy about reaching out to Slazenger Padel Clubs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House - Swindon
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Slazenger Padel Clubs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Slazenger Padel Clubs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
