At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a stunning 17th Century manor house in the Cotswolds.
- Benefits: Competitive pay plus monthly service charge, free meals, and discounts.
- Other info: Flexible hours, career growth opportunities, and fun milestone awards.
- Why this job: Be part of a supportive team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location. We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team. The service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay for a full‑time employee.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is very important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role, and you will play a key part in helping guests create lasting memories.
Key responsibilities
- Hosting guests from check‑in to check‑out, including booking tables, advising on local hot spots, or having a chat.
- Working long hours at the hotel and building close relationships with colleagues across all teams.
- Ensuring all guests have a memorable experience.
- Supporting each other across departments when needed.
- Maintaining flexibility with rotas to achieve a balanced work/life schedule.
Benefits and perks
- Competitive pay – a rate that is competitive within the industry, plus including service charge and tips on top.
- Access to retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – 25% off food & beverage and staff rates of £25 per person for Bed & Breakfast, with special rates for friends and family.
- Confidential helpline support as part of our Employee Assistance Programme.
- Free meals when you are on duty.
- Continuous learning and development with unique pathways and internal promotion opportunities, including to General Manager level.
- Milestone awards such as Champagne, afternoon tea, or dinner, plus gift packages for long‑term service.
If you love learning and sharing knowledge, get in touch. Send a WhatsApp message with 'FAMILYFIRST' to +44 7782 822774 to find out more, chat with us, and apply (or apply the normal way, whichever works best for you).
Hotel Receptionist in Cheltenham employer: Slaughters Manor
The Slaughters Manor House is an exceptional employer, offering a unique opportunity to work in a stunning 17th Century manor house located in one of England's most picturesque villages. With a strong focus on employee well-being, we provide competitive pay, generous service charge sharing, and numerous development pathways that encourage personal growth and career advancement. Our supportive work culture fosters close relationships among colleagues, ensuring that every team member feels valued and part of a cohesive family, all while enjoying the beautiful surroundings of the Cotswolds.
