At a Glance
- Tasks: Welcome guests, manage check-ins, and create memorable experiences.
- Company: Join a stunning 17th Century manor house in the Cotswolds.
- Benefits: Competitive pay plus monthly service charge, free meals, and discounts.
- Other info: Flexible hours, career growth opportunities, and fun milestone awards.
- Why this job: Be part of a supportive team and make lasting memories for guests.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Location: Situated in one of England's prettiest villages, The Slaughters Manor House is a beautiful 17th Century manor house, giving attentive service and with one of the most acclaimed restaurants in the Cotswolds. With 4 AA red stars, and 3 AA rosettes, The Slaughters Manor House will give you the opportunity to work within a quality hotel in a picturesque location. We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel – every penny received is paid out to the team. The service charge can be in the region of £250 a month (close to £3,000 per year) over and above base pay for a full‑time employee.
Come and join our team as a Receptionist and let your passion and personality shine. Our culture is very important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests. This role would suit someone with experience working in a similar role, and you will play a key part in helping guests create lasting memories.
Key responsibilities- Hosting guests from check‑in to check‑out, including booking tables, advising on local hot spots, or having a chat.
- Working long hours at the hotel and building close relationships with colleagues across all teams.
- Ensuring all guests have a memorable experience.
- Supporting each other across departments when needed.
- Maintaining flexibility with rotas to achieve a balanced work/life schedule.
- Competitive pay – a rate that is competitive within the industry, plus including service charge and tips on top.
- Access to retail and hospitality perks through our Perkbox platform.
- Excellent discounts across our family of hotels – 25% off food & beverage and staff rates of £25 per person for Bed & Breakfast, with special rates for friends and family.
- Confidential helpline support as part of our Employee Assistance Programme.
- Free meals when you are on duty.
- Continuous learning and development with unique pathways and internal promotion opportunities, including to General Manager level.
- Milestone awards such as Champagne, afternoon tea, or dinner, plus gift packages for long‑term service.
If you love learning and sharing knowledge, get in touch. Send a WhatsApp message with 'FAMILYFIRST' to +44 7782 822774 to find out more, chat with us, and apply (or apply the normal way, whichever works best for you).
Hotel Receptionist in Cheltenham employer: Slaughters Manor
The Slaughters Manor House is an exceptional employer, nestled in the heart of the Cotswolds, offering a unique blend of competitive pay, including a generous service charge shared among the team, and a supportive work culture that prioritises employee well-being and development. With opportunities for continuous learning and internal promotions, alongside attractive perks such as discounts across our hotel family and free meals on duty, we foster an environment where your passion for hospitality can truly shine while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Cheltenham
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Slaughters Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Slaughters Manor
Don't be shy about reaching out to Slaughters Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Cheltenham
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Slaughters Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Slaughters Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
