Technology Innovation Manager (London Area)

ROLE OVERVIEW //

We are recruiting for an experienced Technology Innovation Manager to join our Technology Team. Working closely with our Head of Strategy and Architecture and the broader technology leadership team, this role will lead our efforts to leverage emerging technologies, particularly artificial intelligence, to enhance operational excellence within legal services.

The Technology Innovation Manager is responsible for initiating, implementing, and integrating innovative initiatives and technologies to enhance the quality of our legal services. The team works closely with practice-specific leadership, as well as business functions including Commercial, Finance, Knowledge Management, and Technology, to deliver optimised, client and business services solutions.

The Technology Innovation Manager will manage a small matrix team comprising innovation specialists, product management and solution architecture, supporting firm-wide technological improvements and AI initiatives. The role reports to the Chief Information Officer (CIO) and taking strategic direction from the Chief Commercial Officer.

KEY RESPONSIBILITIES //

The key responsibilities of this role are set out below, though others may arise as needed. You may occasionally be required to work outside the normal hours of 9:30am to 5:30pm.

Stakeholder Engagement and Leadership

• Lead engagement with senior leadership (CIO, COO, CCO, and Partners) to ensure technology innovation initiatives are aligned with the firm’s strategic goals.
• Present progress and outcomes to secure buy-in for new initiatives.
• Foster a culture of agile delivery, encouraging rapid prototyping and experimentation with emerging technologies.

Team Oversight and Mentoring

• Mentor and support team members, enabling them to take ownership of day-to-day activity while overseeing major projects and key deliverables.
• Ensure the team focuses on identifying, designing, and prototyping AI and other emerging technologies to streamline legal processes and enhance service delivery.

Technology Innovation Initiatives

• Oversee the adoption of AI and emerging technologies across the firm, providing strategic input and ensuring smooth delivery.
• Collaborate with internal teams and third-party partners to enable successful implementation and roll-out of technology solutions.
• Evaluate the impact of new technologies on legal operations, productivity, and client service.

Compliance and Standards

• Ensure all innovation activity aligns with regulatory and industry standards, including ISO/IEC 42001:2023 and ISO 27001.
• Promote responsible and ethical use of AI and other technologies, in line with the firm’s governance framework.

Collaboration and Process Improvement

• Work closely with Business Services Directors, Practice Management, and Technology teams to drive innovation initiatives forward.
• Lead training and communication activities to support the adoption and effective use of new tools by legal and business services teams.
• Partner with technology leadership to ensure governance requirements are met while enabling fast-paced, agile delivery that supports future strategy and roadmap planning.

Horizon Scanning and Technology Awareness

• Continuously scan the technology landscape to identify emerging tools and trends with potential benefit to the firm.
• Assess the relevance and value of new technologies to the legal sector, and make informed recommendations on their adoption.

CANDIDATE PROFILE //

Candidates for this position must have:

• In depth knowledge of current AI trends including Generative AI, NLP, ML, and legal-specific AI applications (e.g. document automation, legal research, contract analysis).
• Experience with data science, data and solution architecture, machine learning, generative AI, and other AI-related technologies, with a strong understanding of agile methodologies.
• Ability to evaluate and implement AI tools in a safe, ethical, and compliant way, including understanding regulatory and data protection risks.
• Familiarity with Microsoft Copilot, LLM integrations, and automation platforms.
• Experience in stakeholder management and communication at the executive level.
• Demonstrated leadership in technology or innovation roles, preferably in a regulated industry, with the ability to mentor and develop team members.
• Ability to oversee and manage multiple projects concurrently, delivering outcomes that align with business priorities.

You will also be expected to display the attributes set out under the firm’s Key Behaviours for Business Services staff for this level of role. Below are the most relevant for this role:

• Technical & professional expertise
• Service excellence
• Drive to deliver
• Analysis & judgement
• Communication & influence
• Working with others
• Leading & managing people
• Resilience