Head of Facilities and Operations Compliance in London

Role overview

We are looking for a Head of Facilities & Operations Compliance to take overall responsibility for premises related compliance, business Continuity, security, incident management and environmental reporting at the firm.

The Head of Facilities & Operations Compliance will define, develop and implement the firm’s premises related compliance reporting, manage premises related Business Continuity, set and report on security strategy, run premises related incident management and manage the environmental reporting team, providing an efficient and professional service. The post holder must be highly collaborative and lead and deliver comprehensive premises related compliance to the firm, ensuring a proactive, pragmatic and considered approach.

As part of the Facilities and Operations leadership team, the Head of Facilities & Operations Compliance will report into the Facilities and Operations Director and is a key role to guide and advise the firm in both our global offices. The Facilities & Operations Compliance team includes managers, team members and outsourced service partners covering Business Continuity, Security, Environmental reporting and Health & Safety.

Key responsibilities

The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm.

• Take full ownership and responsibility for Health and Safety, premises related Business Continuity, Security Strategy, Environmental reporting and premises related incident management at the firm.
• Lead the continuous improvement of the firm’s premises related compliance and governance arrangements to ensure compliance with legislation, minimise risk and support the firm’s requirements.
• Be the firm’s premises compliance expert and lead change in compliance, when necessary, across both in house and outsourced teams. Be the first point of escalation, providing high level generalist and specialist advice across the firm.
• Devise and deliver premises related compliance strategy and reporting. Identify, lead on, plan and own strategies, implement policies and procedures.

Compliance, Governance and Risk Management

• Establish a premises related compliance reporting and framework for auditing and monitoring (including BCM, Security compliance, Health & Safety compliance, incident management and environmental).
• Manage a regular audit programme of building risk assessments and proactively respond to opportunities for improvements to process and reporting.
• Ensure accidents and incidents are investigated, reported and reviewed as necessary, making recommendations where appropriate and filing any statutory reports (RIDDOR) with the authorities, including any subsequent liaison with HSE/local environmental health.
• Ensure management controls are in place so that everyone at the firm is aware of their statutory duties and responsibilities.
• Review policies and procedures for contractor management and ensure that procedures relating to all contractors comply with the requirements including induction, permits compliance, audit recording and production of work completion documentation and system reporting.
• Horizon scan and identify trends and emergent premises compliance regulations.
• Provide guidance, advice and support to the firm’s international offices to ensure compliance with local requirements and consistent standards.
• Support as required for projects including building refurbishment projects.

Management and Leadership

• Manage, motivate and develop the team to ensure continuous improvement in the delivery of quality professional services.
• Encourage high performance using a flexible management style and a variety of people management tools, such as ongoing feedback, annual performance reviews and goal setting.
• Promote collaboration within the team to encourage individuals to share knowledge with and to provide support to one another.
• Work effectively with others (within the team and across the firm), seeking input and feedback, sharing information and contributing ideas and suggestions.
• Implement and support strategies to attract, develop and retain key talent.

General

• Provide best in class services and workplace experience in keeping with the firm’s standards.
• Work collaboratively with colleagues across Facilities and Operations and Business Services teams.
• Seek opportunities to enhance existing arrangements and implement improvements.
• Work proactively to plan and deliver services.
• Coordinate all management information and reporting, analyse performance trends and make recommendations for improvement.
• Encourage a team culture dedicated to excellent levels of quality and service.
• Share skills and use them to enhance skills across the team.
• Build a network of peers across the wider Business Services teams.
• Review technology solutions to drive health and safety best practice and make recommendations.

Candidate profile

Candidates for this position must have:

• A relevant degree (or equivalent).
• CMIOSH preferred.
• At least five years’ experience in a senior premises compliance role including incident management.
• High level of professionalism and integrity; displays the highest standard of professional ethics.
• Excellent interpersonal and communication skills: written, spoken and presentational, with the ability and confidence to develop strong working relationships and networks.
• A confident, proactive individual prepared to take a hands-on approach.
• Problem solving, solutions driven and able to think on their feet.
• Demonstrable leadership, team management and delegation skills.
• Confidence to be a team player who will contribute to and enhance our inclusive team culture.
• Able to work collaboratively within Business Services and with service providers.
• Deals with conflicts in a professional and consistent manner.
• Organised and methodical – excellent attention to detail and resilient under pressure.
• An understanding of the importance and role that workplace wellbeing has on visitors and staff.
• Ability to build rapport and strong business relationships with internal and external clients and stakeholders including excellent influencing and networking skills.
• Strong analytical skills.
• Experience of contract management.
• Advanced knowledge of Microsoft Office packages.

We are committed to ensuring that our recruitment processes are barrier-free and as inclusive as possible for everyone. This includes making adjustments for people who have a disability or long-term condition. If you have any questions or require any adjustments to be made to one or both of the application or interview processes, please contact the Recruitment Team.

We are a Disability Confident Committed employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum or essential criteria for our Business Services roles. If you would like to apply through the Disability Confident 'Offer An Interview' commitment, please apply via our online application form and not via LinkedIn. You are disabled under the Equality Act 2010 if you have a physical or mental impairment that has a ‘substantial’ and ‘long-term’ negative effect on your ability to do normal daily activities. For more information about the Disability Confident scheme, please see the government website here.

We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.