At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for a leading law firm.
- Company: Join Slaughter and May, a prestigious international law firm with a supportive tech team.
- Benefits: Gain valuable experience, flexible shifts, and a chance to work with cutting-edge technology.
- Other info: Flexible shift patterns and opportunities for career growth in a diverse workplace.
- Why this job: Be part of a dynamic team that makes a real difference in a fast-paced environment.
- Qualifications: Experience in IT support, strong communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Slaughter and May are a leading international law firm looking for a capable and client-focused IT Service Desk Analyst to join our Technology team on a 12-month fixed-term basis. You will be part of a tight-knit Service Desk team that supports colleagues across a broad technology stack, including Microsoft 365, Azure, Intune, Citrix, and a range of specialist legal applications. The IT Service Desk operates 24/7/365, and this role is central to maintaining that coverage. You will work across day, evening, night and weekend shifts as part of a structured rota, and flexibility to cover all shift types is a requirement of the position.
Shift Type:
- Day: 08:00 – 16:00
- Evening: 16:00 – 00:00
- Night: 00:00 – 08:00
- Weekend: same 8-hour shifts, scheduled across Saturday and Sunday
Deliver a consistent, professional service in line with documented Service Desk procedures, call handling scripts and escalation guidelines, ensuring a high standard of communication both verbally and in writing.
Log, triage, diagnose and resolve incidents and service requests at first line, escalating to second-line support teams in accordance with defined escalation procedures, whilst retaining ownership of incidents and requests throughout their lifecycle, ensuring they meet agreed OLA and SLA targets, proactively managing and communicating progress where targets are at risk.
Dealing with customers in person at our Tech Hub. Dealing day to day with Microsoft Azure, Microsoft Intune, Microsoft Teams, Citrix and BigHand queries. First line support for many Legal Applications including Carpe Diem, iManage Work, DocuSign, Laserforms, HighQ and Litera Compare. Occasionally perform software configuration on the firm’s systems. Perform any other reasonable duties requested by the Service Desk Team Management.
Skills Required:
- Microsoft Office O365 to an advanced level
- Microsoft Windows
- Microsoft Azure and Endpoint Administration
- Exchange Mailbox (Online) and DLs
- PC, laptop, telephone equipment installation
- Demonstrate a professional service desk demeanour, including structured call handling, clear communication, and adherence to documented scripts and policies
- Troubleshoot email routing queries using Mimecast, Exchange and Windows Defender
- Installation, technical workings and maintenance of desktop/laptop hardware
- Experience working in an OLA and SLA-driven service desk environment, with an understanding of prioritisation, breach prevention and customer communication
- ITIL V3 Foundation Certificate
- Ability to solve a range of difficult problems relating to issues which are expected to arise regularly within the Service Desk
- Able to make judgements of some complexity to solve problems relating to the immediate workload
- Adaptable and flexible when making decisions
This includes making adjustments for people who have a disability or long-term condition. We are a Disability Confident Committed employer and will offer an interview to applicants with a disability or long-term condition who best meet the minimum or essential criteria for our Business Services roles.
We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.
IT Service Desk Analyst (12m FTC) in City of London employer: Slaughter and May
Slaughter and May is an exceptional employer, offering a dynamic work environment where IT Service Desk Analysts can thrive within a supportive Technology team. With a commitment to professional development, flexible shift patterns, and a strong focus on diversity and inclusion, employees are empowered to grow their skills while contributing to a prestigious international law firm. The collaborative culture and emphasis on high-quality service ensure that every team member plays a vital role in delivering excellence to colleagues across the firm.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst (12m FTC) in City of London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
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Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Slaughter and May that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Analyst (12m FTC) in City of London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Slaughter and May, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Slaughter and May can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Slaughter and May will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Slaughter and May
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Slaughter and May. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Slaughter and May.
