At a Glance
- Tasks: Lead and inspire a team while managing a small portfolio of properties.
- Company: Join Slater Hogg & Howison, Scotland's largest estate and letting agent with 40 years of expertise.
- Benefits: Enjoy perks like gym discounts, life assurance, and career progression opportunities.
- Other info: Full training provided, with opportunities for development into senior roles.
- Why this job: Be part of a dynamic team focused on delivering exceptional customer service and professional growth.
- Qualifications: Experience in residential lettings and excellent communication skills are essential.
The predicted salary is between 28800 - 42000 € per year.
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Job Description
- Assisting the Manager to motivate the team, inspiring colleagues to support each other to achieve individual, team and company goals.
- Assisting with training and coaching Property Managers within your team.
- Monitoring the teams customer service Key Performance Indicators.
- Supporting and advising Property Manager on maintenance works, end of tenancy deposits, safety certification and compliance.
- Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.
- You will also have a small portfolio of properties to manage, including co-ordinating repairs and maintenance, organising safety inspections, managing remedial works, consulting with landlords following regular property visits and assisting your customers with general tenancy queries.
Job Description Do you have experience in the Lettings Industry and want to put those skills to effective use? Are you enthusiastic about providing a great customer service? And are you looking to join a dynamic and motivated team? A fantastic opportunity has arisen to join our established residential lettings team, as a Senior Property Manager. This is the perfect role for a Property Manager or Lettings Negotiator, who wants to take the next step in their career.Our Senior Property Managers play a pivotal role in ensuring that our landlord and tenant customers receive the high-quality experience they deserve. As a market leading Agent, we`re on the lookout for people with excellent communication and relationship skills and a passion for delivering a quality customer service!Your day-to-day duties may include:
- Assisting the Manager to motivate the team, inspiring colleagues to support each other to achieve individual, team and company goals.
- Assisting with training and coaching Property Managers within your team.
- Monitoring the teams customer service Key Performance Indicators.
- Supporting and advising Property Manager on maintenance works, end of tenancy deposits, safety certification and compliance.
- Using your lettings knowledge and experience to help your colleagues with daily queries and assisting with more complex letting situations.
- You will also have a small portfolio of properties to manage, including co-ordinating repairs and maintenance, organising safety inspections, managing remedial works, consulting with landlords following regular property visits and assisting your customers with general tenancy queries.
- Experience in residential lettings is essential
- Excellent communication skills – both written and verbal
- Good at building and maintaining relationships with customers and stakeholders across the business
- Effective in time management and managing expectations
- Naturally robust with a ‘can-do’ attitude
- Initiative-taking – able to work independently whilst maintaining a role as part of our team
- Full training provided, including Senior Property Management and Team Leader development
- Excellent career progression, with opportunities across the business
- Qualifications in residential lettings
- Aiva Digicare + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Management
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#J-18808-LjbffrSenior Property Manager in Glasgow employer: Slater Hogg & Howison
Slater Hogg & Howison is an exceptional employer, offering a vibrant work culture that prioritises teamwork and professional development. With comprehensive training programmes and clear career progression paths, employees are empowered to excel in their roles while enjoying a range of benefits including gym discounts, life assurance, and a workplace pension scheme. Located across Scotland, this leading estate and letting agent fosters a supportive environment where your contributions directly impact the quality of service provided to landlords and tenants alike.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Manager in Glasgow
✨Tip Number 1
Network with current or former employees of Slater Hogg & Howison. They can provide valuable insights into the company culture and expectations for the Senior Property Manager role, which can help you tailor your approach during interviews.
✨Tip Number 2
Familiarise yourself with the latest trends in the lettings industry, especially in Scotland. Being knowledgeable about local market conditions and regulations will demonstrate your expertise and commitment to the role.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your ability to manage a team, handle customer service issues, and resolve complex letting situations. This will help you stand out during the interview process.
✨Tip Number 4
Showcase your leadership skills by discussing how you've motivated teams in previous roles. Highlight any training or coaching experiences you've had, as this aligns perfectly with the responsibilities of the Senior Property Manager position.
We think you need these skills to ace Senior Property Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in the lettings industry, focusing on relevant roles and responsibilities that align with the Senior Property Manager position. Use keywords from the job description to demonstrate your suitability.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to motivate and train a team. Mention specific examples of how you've successfully managed properties or improved customer satisfaction in previous roles.
Highlight Communication Skills:Since excellent communication is key for this role, provide examples in your application that demonstrate your strong verbal and written communication skills. This could include experiences where you effectively resolved conflicts or built relationships with clients.
Showcase Initiative and Problem-Solving:In your application, emphasise your ability to take initiative and solve complex problems. Share instances where you independently managed a challenging situation or improved processes within your team.
How to prepare for a job interview at Slater Hogg & Howison
✨Showcase Your Leadership Skills
As a Senior Property Manager, you'll be expected to motivate and inspire your team. Prepare examples of how you've successfully led teams in the past, focusing on your ability to coach and develop others.
✨Demonstrate Your Customer Service Expertise
Highlight your experience in providing exceptional customer service. Be ready to discuss specific situations where you resolved complex issues for tenants or landlords, showcasing your communication skills.
✨Familiarise Yourself with Key Performance Indicators
Understand the KPIs relevant to property management and be prepared to discuss how you have monitored and improved these metrics in previous roles. This shows your analytical skills and commitment to excellence.
✨Prepare for Technical Questions
Since the role involves maintenance works and compliance, brush up on your knowledge of safety certifications and tenancy laws. Being able to answer technical questions confidently will demonstrate your expertise in the lettings industry.
