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For Companies At a Glance
- Tasks: Be the go-to person for property management and tenant support in a dynamic team.
- Company: Join a vibrant property management team in Glasgow, dedicated to excellent service.
- Benefits: Enjoy full training, career pathways, and a fun, fast-paced work environment.
- Why this job: This role offers hands-on experience and the chance to make a real impact.
- Qualifications: Enthusiasm and motivation are key; no prior experience needed!
- Other info: Regular team meetings and company briefings keep you in the loop.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
- Get full training and development
- A good understanding of estate agency business
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway
Key responsibilities of a Property Manager
- Act as a central point of contact managing the effective resolution of queries from clients and staff
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved
Skills and Experience required to be successful as a Property Manager.
- Strong customer service skills and confident communicator
- Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Slater Hogg & Howison is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.CC00510
Customer Service Advisor employer: Slater Hogg & Howison
Contact Detail:
Slater Hogg & Howison Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the property management industry in Glasgow. Understanding local regulations and market trends will help you stand out during conversations with our team.
✨Tip Number 2
Show your enthusiasm for customer service! Prepare examples of how you've provided excellent service in previous roles, as this is crucial for a Property Manager position.
✨Tip Number 3
Highlight your communication skills. As a central point of contact, being able to effectively communicate with landlords, tenants, and contractors is key to success in this role.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Advisor. Familiarize yourself with property management and tenancy support services to demonstrate your knowledge in your application.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and property management. Use keywords from the job description to show that you are a great fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm and motivation for the position. Mention specific examples of how your skills align with the key responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Slater Hogg & Howison
✨Show Your Enthusiasm
As a Customer Service Advisor, it's crucial to demonstrate your enthusiasm for the role. Share specific examples of why you are passionate about property management and how you can contribute positively to the team.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully managed client queries in the past and how you ensure clear communication with landlords, tenants, and contractors.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've resolved issues efficiently. Discuss your approach to coordinating repairs and maintenance, and how you keep all parties informed throughout the process.
✨Ask Insightful Questions
Show your interest in the company and the role by asking thoughtful questions. Inquire about the team dynamics, training opportunities, and how success is measured within the Property Management Team.
