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- Tasks: Support clients and manage cases in a dynamic legal environment.
- Company: Join Slater and Gordon, a leading consumer law firm focused on client service.
- Benefits: Enjoy hybrid working, generous holiday allowance, and health perks.
- Other info: Inclusive culture with opportunities for professional development and growth.
- Why this job: Make a real difference in clients' lives while developing your career.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a confident and organised Senior Administrator Support to join our Clinical Negligence team. This is a varied, people-focused role combining client communication, administration, and legal support. This position would suit someone with a strong customer-facing or administrative background who is comfortable managing calls, supporting clients, and keeping cases organised. You will work alternating shifts – 8am – 4pm/10am – 6pm. A legal degree/background is not required. This is a 12 month fixed term contract.
You will be:
- Acting as a key point of contact for clients, handling inbound and outbound calls
- Speaking with clients regarding their clinical negligence claims with empathy and professionalism
- Managing case-related administration, ensuring files and systems are kept up to date
- Supporting fee earners with general paralegal and administrative tasks
- Coordinating information, documents, and correspondence
- Working in a fast-paced environment, balancing calls and admin duties
We are looking for:
- Confident and professional telephone manner
- Strong communication and interpersonal skills, with the ability to show empathy
- Highly organised with the ability to multitask and prioritise
- Previous experience in customer service, call handling, or administration
- A proactive, hands‑on approach and willingness to support across a variety of tasks
Who are we? Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case. Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.
At Slater and Gordon Lawyers we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.
Our core and voluntary Benefits:
- Hybrid working – 2 days per week working in the office (must live a reasonable distance to commute to the office)
- 35 hours per week – Monday to Friday
- 25 days holiday allowance plus bank holidays
- Buy and sell annual leave up to 5 days
- Employee Referral scheme
- Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more
- Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions
- Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
- Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
- Life Assurance cover
- Workplace pension
- Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores
- Christmas and Summer socials
- Free legal help and discounted lawyer led legal services
Some of the benefits listed above are subject to passing probation or are length of service related. Benefits may be adjusted/removed from time to time.
Your Professional Development
We will also support and encourage you with developing your career with an award‑winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.
Our Values
Like all great businesses, we strive to recruit the best people and uphold the highest legal standards. Our people bring something a little different. We hire people who can challenge, remove roadblocks and deliver outstanding customer service. That's why at Slater + Gordon we go further with our values.
How we work is guided by the S+G Way. This means:
- We do what we say we will
- We don’t wait we create
- We own it, we sort it
- We respect and encourage each other
- We make time to live
The S+G Way defines the specific behaviours and actions that our colleagues and our customers care about the most. We know this, because our colleagues helped to create the way, through a series of interactive workshops and interviews.
Please Note - Vacancies may close prior to the expiry date displayed, subject to volume of applications received.
Senior Administrator (Paralegal) in Manchester employer: Slater Gordon
Contact Detail:
Slater Gordon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator (Paralegal) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Slater and Gordon. Understand their values and mission, and think about how your skills align with their goals. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you handle calls and admin tasks. The more comfortable you are, the more confident you'll come across!
✨Tip Number 3
Show your personality! During the interview, let your genuine self shine through. Share personal anecdotes that highlight your organisational skills and empathy when dealing with clients. Remember, they want to see how you fit into their team culture.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Senior Administrator (Paralegal) in Manchester
Some tips for your application 🫡
Show Your Organisational Skills: In your application, highlight your ability to stay organised and manage multiple tasks. We want to see how you can juggle client communication and admin duties like a pro!
Emphasise Your People Skills: Since this role is all about client interaction, make sure to showcase your strong communication skills. Share examples of how you've handled calls or supported clients with empathy and professionalism.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Senior Administrator role. We love seeing candidates who take the time to connect their experience with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Slater Gordon
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Administrator role and its responsibilities. Familiarise yourself with the key tasks like client communication and case management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you've successfully handled calls or managed client relationships. This will highlight your strong communication skills and ability to empathise with clients.
✨Demonstrate Your Organisational Skills
Being organised is crucial for this position. Think of specific instances where you've juggled multiple tasks or managed your time effectively. You could even bring a planner or a digital tool you use to stay organised to the interview to showcase your proactive approach.
✨Embrace the Company Culture
Research Slater and Gordon's values and culture before your interview. Be ready to discuss how your personal values align with theirs, especially around client service and teamwork. Showing that you fit into their inclusive culture can set you apart from other candidates.