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- Tasks: Provide excellent customer service and resolve complaints for clients in the legal sector.
- Company: Join Slater and Gordon, a leading consumer law firm focused on innovation and client service.
- Benefits: Enjoy flexible working, 25 days holiday, health programmes, and professional development support.
- Why this job: Make a real impact by helping clients navigate their legal challenges with empathy and expertise.
- Qualifications: Previous experience in a complaints resolution team within a law firm or legal sector required.
- Other info: Be part of an inclusive culture that values diversity and drives innovation.
The predicted salary is between 28800 - 43200 £ per year.
We are looking to recruit for a Complaints Analyst who can provide excellent customer service to our internal and external clients. Do you have previous experience working within a complaint’s resolution team in a Law Firm or Legal Sector? Are you an excellent communicator who can resolve conflict and handle difficult conversations? If so, then we want to hear from you!
You will play a key part in our complaints service ensuring that all levels of complaints are recorded accurately, resolve complaints directly and escalate when needed. You will need to have time management skills to monitor time frames and ensure the complaints process is followed according to service level agreements and also be able to identify common trends and make recommendations. Please only apply if you have prior experience within a Legal Sector or Law Firm.
Who are we? Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case. Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.
At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.
Our core and voluntary Benefits:
- 35 hours per week – Monday to Friday – Flexible and agile working environment
- 25 days holiday allowance plus bank holidays
- Buy and sell annual leave up to 5 days
- Employee Referral scheme with payments of up to £2,000 per referral
- Group Incentive Plan (Annual Bonus Scheme)
- Aviva Digicare+ Workplace App providing you with services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and much more
- Employee Assistance Programme where you can access free webinars for stress awareness and counselling sessions
- Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
- Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and much more
- Life Assurance cover
- Workplace pension
- Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel and high street stores
- Dental Insurance
- Free legal help and discounted lawyer led legal services
Your Professional Development:
We will also support and encourage you with developing your career with an award-winning law firm. We run courses across our offices and are continuously monitoring and updating the learning and development offering based on what you tell us. We can support you with your continuous professional development by providing funding for professional qualifications, attending external training courses and providing you with a range of internal learning resources.
Senior Legal Complaints Analyst in Liverpool employer: Slater Gordon
Contact Detail:
Slater Gordon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Legal Complaints Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a Senior Legal Complaints Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you would handle difficult conversations or resolve conflicts, as these are key skills for this role. Practise your responses so you can showcase your excellent communication skills when it counts.
✨Tip Number 3
Show off your time management skills! Be ready to discuss how you've successfully monitored time frames and followed processes in previous roles. This will demonstrate that you can keep things running smoothly in our complaints service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining Slater and Gordon and being part of our mission to provide top-notch legal services.
We think you need these skills to ace Senior Legal Complaints Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Legal Complaints Analyst. Highlight your experience in complaint resolution within the legal sector, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Slater and Gordon. Mention specific examples of how you've handled difficult conversations or resolved conflicts in the past.
Showcase Your Time Management Skills: Since time management is key in this role, be sure to mention any relevant experiences where you successfully monitored time frames and adhered to service level agreements. We love seeing how you can keep things on track!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Slater Gordon
✨Know Your Complaints Process
Make sure you understand the complaints process in detail. Familiarise yourself with common issues that arise in the legal sector and how they are typically resolved. This will help you demonstrate your expertise and show that you can hit the ground running.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated in difficult situations. Think about times when you've resolved conflicts or handled challenging conversations. Being able to articulate these experiences will highlight your suitability for the role.
✨Time Management is Key
Be ready to discuss how you manage your time, especially when dealing with multiple complaints. Share specific strategies you use to ensure deadlines are met and service level agreements are adhered to. This will show that you can handle the demands of the role.
✨Identify Trends and Make Recommendations
Think about how you've previously identified trends in complaints and what recommendations you've made as a result. Be prepared to discuss this in your interview, as it demonstrates your analytical skills and proactive approach to improving processes.