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- Tasks: Handle complex complaints and provide top-notch customer service to clients.
- Company: Join Slater and Gordon, a leading consumer law firm focused on innovation.
- Benefits: Enjoy flexible working, 25 days holiday, and a supportive team culture.
- Why this job: Make a real difference in people's lives while developing your legal expertise.
- Qualifications: Experience in complaint resolution within the legal sector is essential.
- Other info: Be part of a diverse team that values innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are looking to recruit for a Senior Legal Complaints Analyst who can provide excellent customer service to our internal and external clients, including dealing with high-level complex complaints.
Do you have previous experience working within a complaints resolution team in a Law Firm or Legal Sector? Are you an excellent communicator who can resolve conflict and handle difficult conversations? If so, then we want to hear from you.
You will play a key part in our complaints service ensuring that all levels of complaints are recorded accurately, resolve complaints directly and escalate when needed. You will need to have time management skills to monitor time frames and ensure the complaints process is followed according to service level agreements and also be able to identify common trends and make recommendations.
Please only apply if you have prior experience within a Legal Sector or Law Firm.
Who are we? Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world-class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case. Client service is at the heart of Slater and Gordon and we take pride in the impressive headlines we generate, demonstrating our range of work and the relentless pursuit of justice by our Solicitors.
At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we are building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future. Our people see value in their work and are eager to do well in their roles. Our values ensure that all our employees are working towards the same goals.
- 35 hours per week Monday to Friday
- Flexible and agile working environment
- 25 days holiday allowance
Senior Legal Complaints Analyst in England employer: Slater Gordon
Contact Detail:
Slater Gordon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Legal Complaints Analyst in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal sector and let them know you're on the hunt for a Senior Legal Complaints Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your conflict resolution skills and think of examples from your past experience that showcase your ability to handle difficult conversations. We want to see how you shine under pressure!
✨Tip Number 3
Show us your passion for customer service! During interviews, highlight your commitment to providing excellent service to clients. Share stories that demonstrate your dedication to resolving complaints effectively and efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Slater and Gordon and being part of our mission to provide top-notch legal services.
We think you need these skills to ace Senior Legal Complaints Analyst in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Legal Complaints Analyst role. Highlight your experience in complaint resolution within the legal sector, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've handled complex complaints and resolved conflicts in the past.
Showcase Your Time Management Skills: Since time management is key in this role, be sure to mention any relevant experiences where you successfully monitored time frames and adhered to service level agreements. We love seeing how you manage your workload!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Slater Gordon
✨Know Your Complaints Process
Make sure you understand the complaints process in detail. Familiarise yourself with how complaints are recorded, escalated, and resolved within a legal context. This will show that you’re not just knowledgeable but also proactive about ensuring a smooth process.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. Being an excellent communicator is key for this role, so practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Time Management Abilities
Be ready to discuss how you manage your time effectively, especially when dealing with multiple complaints. Share specific strategies you use to monitor deadlines and ensure compliance with service level agreements, as this will highlight your organisational skills.
✨Highlight Your Analytical Skills
Since identifying trends and making recommendations is part of the job, prepare to talk about any experience you have in analysing data or feedback. Bring examples of how your insights led to improvements in previous roles, showcasing your ability to think critically.