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- Tasks: Assist customers with service bookings and manage workshop efficiency.
- Company: Join Ford and Slater, a leading family-run DAF Truck dealer in the UK.
- Benefits: Earn up to £27,000, enjoy 22-25 days holiday, and access free parking.
- Other info: Opportunities for career progression and employee recognition through competitions.
- Why this job: Be part of a dynamic team and grow your career in the motor trade.
- Qualifications: Customer-focused attitude; experience in motor trade is a plus but not essential.
The predicted salary is between 27000 - 27000 £ per year.
Ford and Slater are one of the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have an exciting vacancy for a Service Advisor at our fantastic Leicester depot.
As a Service Advisor, we can offer you:
- A salary of up to £27,000 (depending on your Service Advisor experience)
- 22 days paid holiday (plus statutory) rising to 25 (plus statutory) with service
- Employee Of The Month Competition
- Career progression opportunities
- Employee Assistance Program
- Pension
- Cycle to work scheme
- Free Parking
Who are we looking for as a Service Advisor:
You will be a customer focused individual with a passion for customer service. Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor (or similar role), or having a passion for trucks and knowing your truck / trailer parts, would be a distinct advantage but not essential. Knowledge of vehicle repair scheduling preferred but not essential. PC Literate (DMS system experience would be an advantage). Full UK driving licence (preferred but not essential).
The Service Advisor role / responsibilities include (but not limited to):
- Meeting and greeting clients in a friendly and professional manner.
- Managing service bookings on day-to-day basis, ensuring efficient workshop loading.
- Complete service estimates accurately, clearly, and quickly.
- Keep customers up to date with costs, progress and authorisations.
- Prepare job cards.
Service Advisor - Leicester in Norfolk employer: Slater Birtley
Contact Detail:
Slater Birtley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Leicester in Norfolk
✨Tip Number 1
Get to know the company! Research Ford and Slater, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their business.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the company. Role-play with a friend or family member to nail those greeting and booking scenarios. Confidence is key!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about their service processes or team culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Ford and Slater.
We think you need these skills to ace Service Advisor - Leicester in Norfolk
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let us know how much you love helping customers. Share any experiences where you've gone the extra mile to make someone’s day better. We want to see that spark!
Tailor Your Experience: Make sure to highlight any relevant experience you have in the motor trade or commercial vehicle sector. Even if it’s not directly related, show us how your skills can transfer to the Service Advisor role. We love seeing how you connect the dots!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points if it helps! We appreciate clarity, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Slater Birtley
✨Know Your Stuff
Familiarise yourself with the basics of commercial vehicles and truck parts. Even if you don’t have direct experience, showing a genuine interest in the industry can set you apart. Brush up on common terms and processes related to service advising.
✨Customer Service is Key
Since the role is all about customer interaction, prepare examples from your past experiences where you’ve excelled in customer service. Think about how you handled difficult situations or went the extra mile for a client.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. This will help you feel more at ease during the actual interview and allow you to showcase your personality.
✨Ask Smart Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and career progression opportunities. This shows that you’re genuinely interested in the role and helps you assess if it’s the right fit for you.