At a Glance
- Tasks: Manage customer fleet uptime and ensure excellent service through effective communication.
- Company: Join a leading DAF dealer group with a collaborative and inclusive culture.
- Benefits: Competitive salary, quarterly bonuses, 22 days holiday, and professional development opportunities.
- Other info: Enjoy a supportive work environment with social events and recognition programmes.
- Why this job: Be part of a dynamic team making a real impact in the automotive industry.
- Qualifications: Experience in vehicle repair or fleet management is a plus; training provided.
The predicted salary is between 30750 - 34500 £ per year.
Due to continued growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Supplier Operations Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.
As a Supplier Operations Controller, we can offer you:
- Base salary of £30,750 - £34,500 (depending on your industry experience)
- Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance
- Excellent DAF Fleet Maintenance Controller & development opportunities – in house and manufacturer’s in addition to Ford & Slater courses and technical exposure
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee Recognition programmes
- Hosting our own social events, food days and much more
Ideally, you will have the following skills / experience but training will be provided:
- Experience of vehicle repair / fleet management within the commercial vehicle / automotive sector would be a distinct advantage.
- Ideally have some technical automotive / commercial vehicle experience, maybe as a Service Advisor, Parts Advisor or a Technician looking to move out of the Workshop.
- An understanding of the importance of reducing Vehicle Off Road (VOR) time.
- A proven track record of providing outstanding customer service.
- Have a can do attitude and enjoy troubleshooting.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
The Supplier Operations Controller role / responsibilities include (but not limited to):
- The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road.
- You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK.
- You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers.
- Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution.
- Explore various further external options to reduce supply of parts lead times or workshop delays.
- Communicate with vehicle manufacturers over specification or part issues.
- Ensure cost control is adhered to at all times.
- Working Monday – Friday, 8am to 5pm.
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all. Apply today to start your Supplier Operations Controller journey with DAF Fleet Services. No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.
Supplier Operations Controller - DAF Fleet Services - Devizes employer: Slater Birtley
Join DAF Fleet Services in Devizes, where we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee growth and development. With competitive salaries, quarterly bonuses, and extensive training opportunities, including in-house and manufacturer courses, we empower our team to excel in their roles while enjoying a vibrant workplace with social events and recognition programmes. As part of one of the largest DAF dealer groups in Europe, you will play a crucial role in delivering exceptional fleet management solutions, making this an exciting opportunity for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Supplier Operations Controller - DAF Fleet Services - Devizes
✨Tip Number 1
Network like a pro! Reach out to current employees at DAF Fleet Services on LinkedIn or through mutual connections. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research DAF's fleet management solutions and think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who gets what they do.
✨Tip Number 3
Practice your communication skills! Since this role is all about building relationships, be ready to demonstrate your exceptional verbal and written skills during the interview. Maybe even prepare a few scenarios where you’ve excelled in customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the DAF team. Let’s get you that Supplier Operations Controller role!
We think you need these skills to ace Supplier Operations Controller - DAF Fleet Services - Devizes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Supplier Operations Controller role. Highlight any relevant experience in vehicle repair or fleet management, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at DAF Fleet Services. Share specific examples of your past experiences that align with the job description. We love a good story!
Show Off Your Communication Skills:Since exceptional communication is key for this role, make sure your written application reflects that. Keep your language clear and concise, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Slater Birtley
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle repair and fleet management. Familiarise yourself with the specific challenges faced in the commercial vehicle sector, especially around reducing Vehicle Off Road (VOR) time. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about times when you’ve gone above and beyond to help a customer or resolved a tricky situation. This is crucial for the Supplier Operations Controller role, so be ready to share these stories!
✨Communicate Clearly
Since exceptional communication skills are key for this position, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experience and how it relates to the job.
✨Be Ready to Troubleshoot
The role involves a lot of problem-solving, so think of scenarios where you've had to troubleshoot issues effectively. Be prepared to discuss your thought process and how you approach challenges, as this will demonstrate your 'can do' attitude and resilience.
