At a Glance
- Tasks: Ensure customer vehicles stay on the road by managing fleet uptime and resolving issues.
- Company: Join a leading DAF dealer group known for award-winning trucks and exceptional service.
- Benefits: Competitive salary, quarterly bonuses, training opportunities, and 22+ days holiday.
- Other info: Enjoy a supportive work environment with opportunities for career growth.
- Why this job: Be part of a dynamic team that values customer experience and teamwork.
- Qualifications: Strong customer service skills, IT literacy, and a proactive attitude.
The predicted salary is between 30000 - 33000 £ per year.
Due to substantial growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Customer Uptime Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.
As a Customer Uptime Controller, we can offer you:
- Base salary of £30,000 - £33,000 (depending on your industry experience)
- Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance (Qualify for bonus scheme once fully trained and contributing towards team targets)
- Excellent DAF Customer Uptime Controller training & development opportunities – in house and manufacturer’s
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee recognition competitions
- Company mini events, food days and much more
We’re looking for someone who is passionate about delivering an exceptional customer experience and ensuring our customers’ vehicles stay on the road where they belong. While training will be provided, the ideal candidate will bring the following skills and qualities:
- A proven track record of providing outstanding customer service.
- Have a can do attitude and enjoy troubleshooting.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Experience in vehicle repair, fleet management, or the commercial automotive sector would be a distinct advantage, helping you better understand customer needs and challenges.
The Customer Uptime Controller role / responsibilities include (but not limited to):
- The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road.
- You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK.
- You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers.
- Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution.
- Communicate with vehicle manufacturers over specification or part issues.
- Ensure cost control is adhered to at all times.
Working Monday – Friday, 8am to 5pm (1 hour lunch break).
As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.
Customer Uptime Controller - DAF Fleet Services - Devizes employer: Slater Birtley
Join our dynamic team at DAF Fleet Services in Devizes, where we pride ourselves on fostering a collaborative and inclusive work culture. As a Customer Uptime Controller, you'll benefit from competitive salaries, performance-based bonuses, and extensive training opportunities that support your professional growth. With a focus on exceptional customer service and employee recognition, we ensure that our team members feel valued and motivated to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Uptime Controller - DAF Fleet Services - Devizes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Slater Birtley. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Slater Birtley before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Uptime Controller - DAF Fleet Services - Devizes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Slater Birtley:Your cover letter is your chance to shine! Tell us why you want to work at Slater Birtley specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Slater Birtley!
How to prepare for a job interview at Slater Birtley
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
