Facilities Assistant

We are currently looking for a Workplace Services Assistant to join our London team on a Part Time basis to work Monday, Tuesday, Wednesday. (21 hours per week, 9am – 5pm)

Within this role you will provide effective Workplace, IT & Facilities Services to our London office and where required providing administrative support to our other offices.

The role has an internal and external client/customer focus supporting the general day to day activities of the London office in order to provide a seamless experience to those visiting. This may include but is not limited to:

• Front of house support + room & desk booking co-ordination and visitor management.
• Co-ordination of deliveries and meeting with suppliers eg cleaning company, maintenance company, security provider, landlord or document deliveries;
• Act as a point of contact for on-site IT issues or support eg video conferencing facilities, photocopier breakdowns, SML process support or IT kit issues, escalating to the IT team as necessary.
• Health and safety; fire marshal/first aid/DSE assessments/evacuations – you will receive training on these.
• Support for National budget administration and workplace planning.
• Ensure invoicing and purchase orders are processed effectively.
• Hard Services – Ensure all H&S audits are completed as required.
• Ensure maintenance checks and walk throughs of the building are completed daily and actions completed.
• Manage staff amenities requirements and identify improvements to Workplace Experience.

About you

• Institute of Workplace & Facilities Management Level 2
• IOSH Working Safely, DSE Assessor, Fire Marshal, First Aider
• Experience of operating software systems.
• Good base level of general IT knowledge
• Experience of diagnosing IT hardware faults.
• Experience in a prior service role/understanding of paths to customer satisfaction (preferred).
• Experience of IT asset management (preferred).
• Experience of working across several disciplines/multi-skilled.
• Experience of asset management and legislative maintenance.
• Excel and Visio skills.
• Ability to demonstrate strong verbal and written communication skills.
• High level of personal resilience.
• Positive can do attitude with a customer service focus.
• Proactive approach to performance improvement.
• High level of motivation and initiative; self starter.

What we offer in return:

Alongside a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, private medical insurance, life assurance and income protection insurance. The opportunity to develop a rewarding and successful career with an award- winning law firm.

Slater and Gordon are a leading consumer law firm, and our mission is to give people easier access to world class legal services. We are a legal services business powered by technology and led by people that support customers in every step of their case.

At Slater and Gordon Lawyers (UK) we are inclusive. We celebrate multiple approaches and points of view. We believe diversity drives innovation. So, we’re building a culture where difference is valued. Our culture motivates our employees to give their full selves to the job and invest in the company’s future.