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- Tasks: Support clients and manage cases in a dynamic legal environment.
- Company: Join a leading law firm with a focus on client care.
- Benefits: Hybrid working, 25 days holiday, health perks, and professional development.
- Other info: Enjoy a supportive team culture with opportunities for growth.
- Why this job: Make a difference in client care while developing your career.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a highly organised and proactive Customer Support Administrator to join our Clinical Negligence Support Team in Manchester. This is a key role supporting fee earners and the wider team, ensuring a high standard of client care and efficient case management. A legal degree/background is not required. You will work alternating shifts – 8am – 4pm / 10am – 6pm.
Key Responsibilities
- Accurate and timely file opening and closing
- Allocating accepted matters on the case management system and assigning the appropriate lawyer
- Maintaining and updating Excel spreadsheets for reporting purposes
- Producing reports from internal systems and spreadsheets
- Preparing and issuing standard client correspondence
- Providing general administrative support to the team and Team Manager
- Handling new client enquiries and taking initial details
- Managing internal and client‑facing email inboxes
- Liaising with colleagues to arrange client appointments
- Supporting document creation and general client care tasks
- Ensuring compliance with internal procedures and high client care standards
Key Duties
- Speaking with potential clients regarding initial enquiries and arranging appointments
- Managing calls confidently and efficiently, gathering relevant information within set timeframes
- Demonstrating empathy and professionalism while promoting the services of the Clinical Negligence team
- Providing ongoing administrative and operational support to the wider team
About You
- Highly organised with excellent attention to detail
- Confident handling telephone‑based work and client enquiries
- A strong communicator, both written and verbal
- Able to work under pressure and manage competing priorities
- Proactive, motivated, and commercially aware
- Skilled in Microsoft Office (Word, Excel, Outlook) and case management systems
Core And Voluntary Benefits
- Hybrid working – 2 days per week in the office (must live a reasonable distance to commute)
- 35 hours per week – Monday to Friday
- 25 days holiday allowance plus bank holidays
- Buy and sell annual leave up to 5 days
- Employee Referral scheme
- Group Incentive Plan (Annual Bonus Scheme)
- Aviva Digicare+ Workplace App providing services including annual health checks, access to Digital GP’s, mental health consultations, 2nd medical opinions and more
- Employee Assistance Programme with free webinars for stress awareness and counselling sessions
- Group Income Protection which will support you with an income if you are unable to work long term, as a result of an illness or injury
- Health and Wellbeing Programmes and apps including gym discounts, private medical insurance, cycle to work scheme, meditation sessions and more
- Life Assurance cover
- Workplace pension
- Benefits Hub providing discounts to over 700 services including cinema tickets, food and drink, travel, and high street stores
- Dental Insurance
- Christmas and Summer socials
- Free legal help and discounted lawyer‑led legal services
Professional Development
We will also support and encourage you with developing your career through award‑winning law firm courses, continuous learning resources, and funding for professional qualifications and external training courses.
Customer Support Administrator in Manchester employer: Slater and Gordon Lawyers (UK)
Contact Detail:
Slater and Gordon Lawyers (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator in Manchester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or team dynamics. It shows you're engaged and helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Customer Support Administrator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Administrator role. Highlight your organisational skills and any relevant experience that shows you can handle client enquiries and manage case files efficiently.
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it’s crucial to demonstrate your strong written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Your Tech Savviness: Mention your proficiency in Microsoft Office and any experience with case management systems. We love candidates who are comfortable with technology, so don’t shy away from showcasing your skills in Excel and other relevant software.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Slater and Gordon Lawyers (UK)
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Support Administrator. Familiarise yourself with tasks like file management, client correspondence, and using case management systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires excellent organisation and attention to detail, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure high standards in your work.
✨Practice Your Communication Skills
As a Customer Support Administrator, you'll be handling client enquiries and liaising with colleagues. Practise articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your verbal communication and ensure you come across as professional and empathetic.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is key for this role, brush up on your skills, especially in Excel. Be prepared to discuss how you've used these tools in previous roles, and if possible, bring examples of reports or spreadsheets you've created to showcase your abilities.