At a Glance
- Tasks: Analyse data and create performance reports to improve service delivery.
- Company: Join a leading consumer law firm focused on innovation and technology.
- Benefits: Enjoy a competitive salary, 25 days holiday, and hybrid working options.
- Other info: Be part of a fast-paced environment with excellent career growth opportunities.
- Why this job: Make a real impact by shaping strategies and enhancing client experiences.
- Qualifications: Experience in Power BI, Excel, and strong analytical skills required.
The predicted salary is between 13 - 16 € per hour.
Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services. We are recruiting for a Reporting Analyst to join our team in either Liverpool or Manchester on a part time basis, working 21 hours per week across 3 days.
Role Overview
We are seeking a skilled and insight-driven Reporting Analyst to support the S&G’s continuous assessment of its reviews and complaints position through robust data analysis and performance reporting. This role is key to understanding our current position in terms of complaints, where the firm sits in the market but also how the review profile is positioned. It is a hybrid role with duties split between Complaints reporting and the management of the firm’s review profile on several platforms. Reporting and analysis are key elements of this role; you will work closely with the firm’s Client Care team and its marketing team but report to the Practice Support Leader. The ideal candidate will undertake a variety of tasks that are vital to the firm’s strategic aim to improve service delivery and review profile. This role requires a high technical ability to produce board level reporting. It is ideal for someone with strong experience in Power BI and Microsoft Excel, outstanding problem solving skills and a passion for data. The role offers opportunities for someone to shape commercial strategies and contribute to continuous improvement within a fast‑paced environment.
Key Responsibilities
- Build and maintain complaint and review performance dashboards across the business
- Report and manage performance of our review platforms to assess any trends or issues
- Deliver data‑led recommendations that influence marketing strategy and stakeholder decisions
- Collaborate with teams across marketing, onboarding, and practice areas to identify optimisation opportunities
- Integrate insights across platforms to assess overall firm complaints performance against competitors
- Present findings clearly to both technical and non‑technical audiences, including senior leadership
- Support monthly and quarterly reporting cycles
- Effectively manage own time, workload, diary and administration to ensure no work is left unfinished
- Accurate data logging on the Complaints registers, call out any potential risks or themes
- Lead improvements in data reporting, accuracy, and efficiency but also projects
- Stay informed on digital trends, tools, and relevant legal sector regulations
- Act as the main point of contact for review platform issues
- Assist in the renewal of review platform contracts and in the implementation of various reviews projects
- Management of the booking tool and its Power BI reporting
Skills & Qualifications
- Hands‑on experience in digital analytics and reporting
- Strong experience in Power BI, Microsoft Excel, and proficient in managing review platforms like TrustPilot
- Skilled in creating Power BI dashboards and preparing Board level presentations based on reporting
- Strong analytical and communication skills with the ability to turn data into strategic action
- Commercial awareness with a focus on identifying risks and growth opportunities
- Organised, adaptable, and confident working independently or in teams
- Proactive mindset with a collaborative spirit
What We Offer In Return
We offer a hybrid working environment, a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, a pension scheme, health cash plan, life assurance, and income protection insurance. The opportunity to develop a rewarding and successful career with an award‑winning law firm.
The Company
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.
Reporting Analyst - Part Time - 21 hours per week in Liverpool employer: Slater and Gordon Lawyers (UK)
Slater and Gordon is an exceptional employer, offering a dynamic hybrid working environment that fosters professional growth and collaboration. With a strong focus on employee well-being, we provide a competitive salary, generous holiday allowance, and comprehensive benefits, all while empowering our Reporting Analysts to shape strategic decisions through impactful data analysis. Join us in either Liverpool or Manchester and be part of a transformative journey within a leading consumer law firm dedicated to enhancing access to world-class legal services.
Contact Detail:
Slater and Gordon Lawyers (UK) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reporting Analyst - Part Time - 21 hours per week in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the legal and analytics fields on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to data analysis and reporting. Think about how you can showcase your experience with Power BI and Excel. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through a portfolio! Create a few sample dashboards or reports that highlight your analytical abilities. This will not only impress potential employers but also give you a chance to talk about your thought process during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Reporting Analyst - Part Time - 21 hours per week in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Reporting Analyst role. Highlight your experience with Power BI and Excel, and showcase any relevant projects that demonstrate your analytical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about data and how your skills align with our mission at Slater and Gordon. Keep it concise but impactful – we love a good story!
Showcase Your Analytical Skills:In your application, don’t just list your skills; show us how you've used them in real-world scenarios. Whether it's through dashboards or reports, give us examples of how your insights have driven decisions. We’re all about data-driven strategies!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at Slater and Gordon Lawyers (UK)
✨Know Your Data Tools
Make sure you brush up on your Power BI and Excel skills before the interview. Be ready to discuss specific projects where you've used these tools to create dashboards or reports, as this will show your technical ability and how you can contribute to their data-driven approach.
✨Understand the Company’s Mission
Familiarise yourself with Slater and Gordon's mission to provide easier access to legal services. Think about how your role as a Reporting Analyst can support this mission through data analysis and performance reporting, and be prepared to share your thoughts during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to turn data into actionable insights. Prepare examples from your past experience where you've identified trends or issues in data and how you made recommendations based on your findings.
✨Show Your Collaborative Spirit
Since the role involves working closely with various teams, be ready to discuss how you've successfully collaborated in the past. Highlight any experiences where you’ve worked with marketing or client care teams to optimise performance or improve service delivery.
