Slater and Gordon Lawyers (UK) is seeking an experienced Complaints Manager to lead a team of Complaints Analysts within our consumer law services. The role focuses on delivering fair outcomes in line with regulatory requirements and improving service quality across the complaints function.
The successful candidate will be a subject matter expert in complaints management, with strong knowledge of the Legal Ombudsman framework and the legal complaints process.
#J-18808-LjbffrLead Complaints Director – Legal Services, Hybrid in Liverpool employer: Slater and Gordon Lawyers (UK)
Slater + Gordon is an exceptional employer, offering a supportive and dynamic work environment in Cardiff for Law Associates. With a strong focus on employee development, we provide extensive training opportunities, hybrid working arrangements, and a comprehensive benefits package that includes health and wellbeing programmes, generous holiday allowances, and a commitment to work-life balance. Our values-driven culture encourages collaboration and innovation, making it a rewarding place for legal professionals to thrive.
Contact Details:
Slater and Gordon Lawyers (UK) Recruitment Team
