Slater and Gordon Lawyers (UK) is seeking an experienced Complaints Manager to lead a team of Complaints Analysts within our consumer-focused legal services. You will oversee complex investigations, ensure regulatory deadlines are met, and drive improvements across the complaints function.
As a subject matter expert in the Legal Ombudsman framework, you will coach staff, analyse trends, liaise with legal teams and senior management, and maintain a culture of customer focus and fairness.
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Hybrid Legal Complaints Manager: Lead & Improve Outcomes in Liverpool employer: Slater and Gordon Lawyers (UK)
At Slater and Gordon, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and innovation. Our commitment to employee growth is evident through our continuous professional development opportunities, including funding for qualifications and access to a range of learning resources. With hybrid working options, comprehensive health benefits, and a focus on employee wellbeing, we ensure that our team members can thrive both personally and professionally in a rewarding environment.
Contact Details:
Slater and Gordon Lawyers (UK) Recruitment Team
