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- Tasks: Join our team as a Desktop Support Analyst, managing devices and ensuring top-notch tech support.
- Company: Slater and Gordon is a leading consumer law firm focused on transforming access to legal services.
- Benefits: Enjoy 25 days holiday, pension scheme, health cash plan, and life assurance.
- Why this job: Be part of a dynamic team, enhance your tech skills, and contribute to meaningful change in legal services.
- Qualifications: Experience in leadership, excellent communication, customer service skills, and strong IT knowledge required.
- Other info: This is a part-time role, working 28 hours a week, fully onsite in London.
Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.
We have an exciting opportunity for a Desktop Support Analyst to join our team in London, on a part time basis, working 28hrs per week, 4 days a week, fully onsite (Monday, Tuesday, Wednesday, and Thursday). You will be a key member of the Service Delivery team at Slater and Gordon. The expectation is to deliver excellent technical/non-technical device management support with outstanding workplace experience, customer satisfaction, and efficiency within the annual technology budget and service level commitments.
Responsibilities:
- Build/Provision MMD devices for New Starters joining the firm.
- Process Leaver and replacement Laptop, Desktops and Corporate Phones as they’re received back into the firm – assessing and testing before adding back to stock.
- Maintain the fleet of devices for optimal performance and technology delivery. This includes usable stock, in use devices as well as assets that require repair/decommissioning from service.
- Maintain the asset register in relation to laptops, desktops and corporate mobile phones.
- Maintain and recommend action in relation to broken devices/warranty claims on devices and report the volumes monthly to the Problem and Service Manager.
- Support, develop and co-ordinate the effective functioning of business devices and applications.
- Assist customer enquiries via the Technology Service Portal, projects, administrative work and new product/service releases in relation to devices, including testing.
- Manage the planning of device configuration changes and releases, including but not limited to, application releases.
- Management of OS device images for onboarding/provisioning.
- Management of software deployment updates via Windows/Office Updates.
- Maintenance of Asset register and CMDB as part of the Change Management process (Configuration Items).
- Configuring a device so it performs as expected using the bundled operating system, business/workflow software and/or with other hardware devices.
About You:
- Experience within a leadership role or managing a team/service.
- Excellent communication skills.
- Stakeholder management experience.
- High level of customer service skills.
- High level of IT knowledge in relation to device management and tooling.
- Excellent Time/Task management skills.
What We Offer In Return:
- A competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, pension scheme, health cash plan, life assurance and income protection insurance.
- The opportunity to develop a rewarding and successful career with an award-winning law firm.
Desktop Support Analyst - Part time (28 hours per week) employer: Slater and Gordon Lawyers (UK)
Contact Detail:
Slater and Gordon Lawyers (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst - Part time (28 hours per week)
✨Tip Number 1
Familiarise yourself with the latest trends in desktop support and device management. Understanding the tools and technologies that Slater and Gordon uses will give you an edge during discussions and interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. This will demonstrate your ability to deliver excellent support, which is crucial for this role.
✨Tip Number 3
Network with current or former employees of Slater and Gordon on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience with asset management and configuration changes. Being able to articulate your knowledge in these areas will show that you're ready to take on the responsibilities outlined in the job description.
We think you need these skills to ace Desktop Support Analyst - Part time (28 hours per week)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support and device management. Emphasise any previous roles where you provided technical support or managed IT assets, as this will resonate with Slater and Gordon's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description that excite you, such as managing device configurations or supporting customer enquiries, and explain how your skills align with these tasks.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your application of how you've effectively communicated with stakeholders or customers in past positions. This could be through resolving technical issues or coordinating with team members.
Highlight Customer Service Experience: Given the emphasis on customer satisfaction, detail any experience you have in providing high-level customer service. Include specific instances where you went above and beyond to assist users or improve their experience with technology.
How to prepare for a job interview at Slater and Gordon Lawyers (UK)
✨Showcase Your Technical Skills
As a Desktop Support Analyst, you'll need to demonstrate your technical knowledge. Be prepared to discuss your experience with device management, software deployment, and troubleshooting. Highlight specific examples where you've successfully resolved technical issues.
✨Emphasise Customer Service Experience
Since the role requires high levels of customer service, share instances where you've gone above and beyond to assist users. Discuss how you handle difficult situations and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Practice articulating your thought process when faced with common desktop support challenges, such as managing broken devices or handling multiple requests simultaneously.
✨Demonstrate Time Management Skills
With the part-time nature of the role, it's crucial to show that you can manage your time effectively. Discuss how you prioritise tasks and ensure that all responsibilities are met within deadlines, especially when dealing with device provisioning and maintenance.
